10.0 ExcellentJun 20 2021
Pros: The staff was extremely friendly and helpful. I was given an upgrade from a VW Jetta to a Subaru Forester.Cons: The final charge was $18 higher than the estimate I was given. The main difference was a $15.99 charge called an "under 75 mile flat fee." The rate I was quoted was for unlimited mileage. I will be contesting the final bill.
10.0 ExcellentApr 3 2020
Pros: Mike was very helpful in getting me on my way!
10.0 ExcellentJan 6 2020
Pros: I had a small economy car rented for a one way from Prescott AZ to PHX. When I got there they told me that I could have a free upgrade because they needed a sports car back to PHX, We rented a Ford convertible Mustang for $55. It was so fun riding around for the day in Phoenix with the top down!!!Cons: Not a thing!!!
10.0 ExcellentMar 25 2019
Pros: YESCons: Everything was great
10.0 ExcellentMay 25 2018
Quick, friendly, competent.Pros: Drop off took about 3 min
4.4 OkayMar 20 2018
Can’t find itPros: Lady was very nice and understandingCons: My Biggest issue with this location is you can’t find it.
10.0 ExcellentNov 13 2017
I rent a lot of cars, it would be nice to know which one they want mePros: I use budget a lot. I was overcharged once but other than that they have been awesome.Cons: Being overcharged...
9.2 ExcellentSep 22 2017
Pros: Great mpg! Really awesome!Cons: No instructions for radio, no autoheadlight, and kinda gutless but that what you trade for great mpg. I drive an 03 Sequoia and have rented 3 cars in the past 2 months and all have auto headlights. The rogue has daytime running lights and a lit dashboard. I drove 2 hours in the dark before someone told me I did not have any tail lights. It was also a base pretty much a base model with no gps but I can't fault the rental agency for that, it was $51 a day. I did not like the choices they had on hand, I had requested a Rav4, so I switched to something they did have that I thought would be acceptable. It was more then acceptable, not as good as I am used to but a great deal at the price.
8.8 ExcellentJul 2 2017
Great servicePros: The woman who helped us with paperwork was very nice.Cons: The person who rented our reserved vehicle before us turned it in late. There was not a spare van to give us. So, we had to come back. I'm sure the person who came back 2 hours late paid a penalty. We were not given a credit. I wonder why.
7.6 GoodMay 3 2017
Prescott budget was super friendly and professional car had prPros: The gentleman at the budget rental car place in Phoenix was very nice.Cons: They keyless fob didnt work correctly and the car doors locked automatically with the fob inside. A guy had to come out and break into the car sucking up 3 hours and now they want to charge us $60 for the cost of the towing company needing to be called. The transmission was dying in the car.