Pros:Staff was friendly but not very knowledgeable
Cons:We ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans
Cons:Friendly, customer service, great value
Pros:Car was very nice. Able to to turn in car after hours.
Cons:They were completely unprepared with my vehicle. Took a long time to fuel the vehicle, clean it, process the paperwork. They didn't answer the phones when I called ahead of time to ensure they were getting it ready. I waited 45min-1 hour after my reservation time to get my vehicle. Not happy.
Pros:The people who work there are friendly. They worked with me getting the information that I didn't bring with me. The option of having someone drop you off is great. I rented a Chrysler 200 at a good price.
Cons:The windshield was dirty on the inside. It looked like someone had smoked a couple packs of cigarette in there.
Pros:Polite and professional Friendly Acknowledged by staff upon arrival!
Cons:Office space is very shabby and dirty. Car smelled strongly of air fresheners and the high touch surfaces didn't seem to have been cleaned well. I think I somehow lucked out with not too much trouble but I won't be trying my luck at this Hertz again.
Pros:Very nice staff people.
Cons:Rather it be cleaned more carefully ahead of time, but when we complained, the staff person was very courteous, and she cleaned it as best she could.
Pros:Pick up was a nightmare. I mistakenly rented the car from an off-site, not at the airport, and was told I could cancel it and WOULD get a refund. We canceled and rented the car FROM the Hertz kiosk at the Norfolk, VA airport. I HAVE NOT GOTTEN MY REFUND YET!!! I've called several times!!!
Cons:DO NOT RENT FROM HERTZ!! There are better, more honest, more helpful companies. This one will NOT give me my refund!!!
Pros:The radio was nice
Cons:The cleanliness of the car
Pros:The staff person was awesome
Cons:The company had one person running between several locations causing a wait time and the staff seemed to be overworked.
Pros:I paid for a suv traverse or similar and they had an equinox for us. a much smaller suv. I had to pay a $200. deposit even though I paid for the rental ahead of time. I also had to pay $20 a day extra for a larger suv (an explorer). the staff was borderline rude. I won't use them again.
Cons:the size of the vehicle needs to match all sites that we use.