Pick-up location | Portsmouth |
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Car types | |
Hire locations | 4 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
6 locations in Portsmouth
Filters
Reviews
7,2 Good
Jan 2020
Pros:
Staff was friendly but not very knowledgeableCons:
We ran around between 2 locations because no one advised the same information which resulted in one teservationnbeing cancelled and new one being created, also after confirming and leaving the office I was called back being advised I was given the wrong car and had to come back. What should have taken 30 minutes turned to 2 hour delay in my plans10,0 Wonderful
Jul 2019
Cons:
Friendly, customer service, great value4,4 Mediocre
Jun 2019
Pros:
Car was very nice. Able to to turn in car after hours.Cons:
They were completely unprepared with my vehicle. Took a long time to fuel the vehicle, clean it, process the paperwork. They didn't answer the phones when I called ahead of time to ensure they were getting it ready. I waited 45min-1 hour after my reservation time to get my vehicle. Not happy.9,2 Wonderful
Oct 2016
Pros:
The people who work there are friendly. They worked with me getting the information that I didn't bring with me. The option of having someone drop you off is great. I rented a Chrysler 200 at a good price.Cons:
The windshield was dirty on the inside. It looked like someone had smoked a couple packs of cigarette in there.9,2 Wonderful
Oct 2016
Pros:
Polite and professional Friendly Acknowledged by staff upon arrival!10,0 Wonderful
Oct 2021
3 locations in Portsmouth
Filters
Reviews
6,0 Okay
Mar 2021
Pros:
The price.Cons:
Office space is very shabby and dirty. Car smelled strongly of air fresheners and the high touch surfaces didn't seem to have been cleaned well. I think I somehow lucked out with not too much trouble but I won't be trying my luck at this Hertz again.10,0 Wonderful
Feb 2021
Pros:
Very nice staff people.Cons:
Rather it be cleaned more carefully ahead of time, but when we complained, the staff person was very courteous, and she cleaned it as best she could.2,0 Poor
Jul 2019
Pros:
Pick up was a nightmare. I mistakenly rented the car from an off-site, not at the airport, and was told I could cancel it and WOULD get a refund. We canceled and rented the car FROM the Hertz kiosk at the Norfolk, VA airport. I HAVE NOT GOTTEN MY REFUND YET!!! I've called several times!!!Cons:
DO NOT RENT FROM HERTZ!! There are better, more honest, more helpful companies. This one will NOT give me my refund!!!3,2 Poor
Jun 2019
Pros:
The radio was niceCons:
The cleanliness of the car10,0 Wonderful
Jun 2019
Pros:
The staff person was awesomeCons:
The company had one person running between several locations causing a wait time and the staff seemed to be overworked.5,6 Fair
May 2019
Pros:
I paid for a suv traverse or similar and they had an equinox for us. a much smaller suv. I had to pay a $200. deposit even though I paid for the rental ahead of time. I also had to pay $20 a day extra for a larger suv (an explorer). the staff was borderline rude. I won't use them again.Cons:
the size of the vehicle needs to match all sites that we use.One location in Portsmouth
Most popular car type | Mini |
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