Portage car hire reviews and directory
Alamo![agency]()
Best rated
8.7 Excellent (52 reviews)
1 location in Portage
Alamo
Locations in Portage
5235 Portage Rd Rm 140+1 269 226 4488
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | 09:00 - 15:00 |
8.8 ExcellentOct 16 2019
Pros: The check in and out were amazingly quick and easy. Very friendly and professional staff.
10.0 ExcellentSep 30 2019
Pros: Stay was welcoming and very friendly. Pick up was easy and I was well informed. Drop off was smooth and easy.Cons: No complaints.
10.0 ExcellentAug 19 2019
Pros: Ruben was excellent.Cons: Everything was great.
4.8 OkayAug 11 2019
Pros: Staff were nice.Cons: I want aware that I couldn't use a debit card at that location. Had to drive all the way home and back to get a credit card. Lots of construction and traffic. Wasted an hour of time. Very inconvenient. That information should be BIG AND BOLD online.
8.8 ExcellentJun 29 2019
Pros: The check out and return were painless. Great staff.
10.0 ExcellentMay 29 2019
Pros: Ruben from Kalamazoo Airport desk of Alamo was very helpful. He should be commanded for the great service he rendered.
10.0 ExcellentMar 12 2019
Pros: The staff was very helpful, the car was clean and included a free upgrade from what was already purchased. The cost was much less than I pay from another rental agency, despite the other agency's rewards program. Also the hours of operation for Alamo are superior to the other rental agency.
10.0 ExcellentFeb 12 2019
Pros: Staff very friendly; open hours very accommodating and value for the money was great.Cons: Nothing. Everything went very smoothly.
6.8 GoodJul 10 2018
Smooth ride, bumpy customer service`Pros: Since they were out of the sedans I had reserved, it was nice to be able to take a small SUV instead. Great ride, clean car, ready to go.Cons: However, I feel like the desk staff didn't explain things very well. I was also disappointed that the 2nd driver fee was unexpected and pretty much blew my budget out of the water.
8.0 ExcellentJan 22 2018
AZO on-site rental drop-off needs improvementCons: There were no clear instructions at the AZO airport for dropping off. We had to call Alamo to figure out what to do. After receiving the local number and calling them, we were told we needed to take the keys from the rental and bring them in to them. Signs in clear view in the parking lot would have saved time and been less stressful when all you want to do is go home after a cancelled flight forced acquiring a rental to get to your home airport.
Budget![Budget]()
8.2 Excellent (20 reviews)
1 location in Portage
Budget
Locations in Portage
5235 Portage Road+1 269 381 0617
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
9.2 ExcellentApr 16 2020
Cons: This fee for people under 25 is extreme. However, I know this isn't a company-specific issue.
10.0 ExcellentDec 23 2019
Pros: I loved the car!Cons: I extended my lease for three days because my own car was still in the shop. I thought the price for the extra days was excessive.
7.6 GoodNov 12 2019
Pros: it was ok, it would be great if there was a more expedited way to return the vehicle.Cons: The car I received was pretty basic, not what I usually get in the same categories from other companies. The vehicle had over 25k miles o it and the tires were worn making it unsafe to travel in the snow with.
10.0 ExcellentJul 6 2019
Cons: It was a great experience overall.
4.8 OkayJul 4 2019
Cons: Have the car I wanted Have educated associate
4.0 OkayFeb 15 2019
Pros: Nice agent but didn’t know how to add an option to the rentalCons: Car was inaccessibly buried in snow. I got soaked digging it out. Tried to call to add option over phone. Cs was uncaring
3.2 MediocreApr 17 2017
Switching to EnterpriseCons: 12:30 AM at DTW - waiting in line for 45 minutes to get a car. Only one person working behind the counter. Two other people (including a manager) did not have a willingness to help move along the line. When I said it seemed unreasonable for a Fastbreak customer to wait 45 minutes in line - the employee simply stated there is nothing he could do about it. Poorly trained customer service and an unwillingness to make any difference in the situation. This person was not trained well and I believe it is a culture at Budget. I would use Budget because of a price point advantage - it's no longer worth it to me.
8.0 ExcellentAug 30 2016
Pros: The drop off was very easy
7.6 GoodAug 9 2016
Easy rental, great pricePros: Easy/quick pick up and drop off, great priceCons: Car smelled strongly of cigarettes and whatever you used to try to cover cigarettes up. It was really awful and if I had more time I would've tried to trade it for a different car.
National![National]()
8 Excellent (4 reviews)
1 location in Portage
National
Locations in Portage
5235 Portage Rd Rm 140+1 269 226 4488
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | 09:00 - 15:00 |
10.0 ExcellentOct 2 2020
Pros: They were low on small cars so they free upgraded me to a BMW. :)
10.0 ExcellentAug 25 2019
Pros: The car was very nice, clean, and well-maintained.
2.0 MediocreJul 5 2018
Cons: Horrible customer service at pick up. Person working the counter was rude and kept complaining about when people use second and third party companies for booking....
Enterprise![Enterprise]()
7.5 Good (12 reviews)
2 locations in Portage
Enterprise
Locations in Portage
2400 Yellow Brick Rd+1 269 383 9900
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | 00:00 - 00:00 |
5239 Portage Rd+1 269 226 4488
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | 09:00 - 15:00 |
4.0 OkayOct 4 2020
Pros: drop-off in detroit was great, really efficient.Cons: the pick-up process was poor. there are 2 enterprise locations in kalamazoo that are very closely situated - one in the airport, the other just around the corner. hours of operation showed that they close at 5pm - i attempted to call the number given (269-226-4488) to confirm the hours of operation numerous times (10+ attempts) with no answer - when i finally got a recorded message, the closing hours were given as 5pm. when i arrived at the one enterprise location near the airport (which i confirmed with an employee there closes at 5pm) i was told that i have to go to the airport location to pick up the car. when i arrived at the airport location i was informed that they close at 7pm. this greatly inconvenienced my plans that day, as it would have helped if i had known that they close at 7pm and not 5pm. a clearer phone message would help - indicating hours of operation at each location. it would also help to give clearer direction as to pick-up location.
8.0 ExcellentSep 8 2020
Pros: Yes and yesCons: The vehicle looked like it was not cleaned after its last use. Seats wee dirty. Windshield was dirty. Not a good impression especially since we were the second person to rent that car . It was brand new.
9.6 ExcellentJun 24 2020
Pros: The gentleman at the desk was super friendly and helpful!Cons: The pick up experience was a little rocky, but the gentleman at the front desk was so patient and kind.
2.0 MediocreNov 14 2018
Cons: Unprofessional treatment
10.0 ExcellentApr 18 2017
Great car and service.Pros: The car was super clean and had all of the amenities that an out of towner would need. The service in Kalamazoo was super fast and easy. The service professional was very friendly and communicated well. She did however tell me that she was positive driving from Kalamazoo to Detroit would need half a tank of gas so, per her advice, I pre-purchased the half tank of gas. I actually used not even 1/8 of the tank. But the good news is that the professional at drop off in Detroit verified my gas use and refunded me the rest!
7.2 GoodApr 9 2017
Good but some issuesPros: Type of minivan (Toyota sienna with eighth seat option); comfort; customer service; friendliness of staffCons: Car wasn't fully clean at pickup. Smelled like a smoker had rented previously. Was not informed of disabled auto side doors on van until midway through week long rental (turns out there is a recall that wasn't fixed yet-- would have been nice to know doors wouldn't work when signing off on rental). Key fob stoppped working midweek. Had to call roadside assistance to get car fixed.
Avis![Avis]()
7.1 Good (25 reviews)
1 location in Portage
Avis
Locations in Portage
5235 Portage Road+1 269 381 0555
| Monday | 07:00 - 19:00 |
| Tuesday | 07:00 - 19:00 |
| Wednesday | 07:00 - 19:00 |
| Thursday | 07:00 - 19:00 |
| Friday | 07:00 - 19:00 |
9.6 ExcellentNov 18 2019
Cons: There weren't any cars initially when I went to pickup my car because they were being cleaned. Shortly after checking in though, more cars became available.
10.0 ExcellentNov 11 2019
Cons: Avis at Kalamazoo Airport was great. Quick and friendly.
7.6 GoodSep 3 2019
Pros: Pick up was easy
8.8 ExcellentJul 11 2019
Cons: The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
4.0 OkayMar 21 2019
Cons: The number of vehicles available to choose from - it was two.
10.0 ExcellentSep 24 2018
Pros: So easy! Friendly fast and no line!!
10.0 ExcellentSep 4 2018
Pros: Courteous and fast check out.Cons: No cover when turning the car in, it was raining
2.0 MediocreAug 5 2018
Pros: NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.
8.0 ExcellentApr 3 2018
Rental for a dayPros: It is so easy and pleasant to pick up a car in Kalamazoo from AvisCons: This particular car didn’t have an arm rest for the driver. I’m glad I didn’t have a really long drive I was given an upgrade and I think I would have been fine with the car I had reserved
4.4 OkayDec 24 2017
Pros: Counter attendant was exceptionally friendly and fast.Cons: Car was dirty and smelled like someone tried to cover up cigarette smoke with a nasty air freshener. So we had a mixture of old cigs and cheap air bomb. Also, the car had not been vacuumed or washed. For our 10-hour drive, I washed off all the windows, headlights, and tail lights.
Hertz![Hertz]()
7 Good (9 reviews)
2 locations in Portage
Hertz
Locations in Portage
5239 Portage Rd Office P+1 269 382 4903
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 12:00 - 16:00 |
| Sunday | 09:00 - 15:00 |
6725 Lovers Lane+1 269 372 0495
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
2.0 MediocreJan 3 2018
Never reserve a car from them.Pros: NothingCons: I got a call four hours before I was to pick up my car that they had no cars and they cancelled my reservation. Manager said it was not her problem.
4.0 OkayApr 3 2017
Anybody Home?Cons: Arrived at the airport on time. No one at the desk for at least 20 min. 9:30pm so was in the process of canceling and switching to Avis when he finally showed up. He left the airport to get something to eat......when he knew the flight was arriving. Not a smart move.
9.2 ExcellentMar 8 2017
HertzPros: It was convenient and I don't have to drop thru hoopsCons: I order a car and they said I'll be getting a bigger car. I got a compact car very small
8.4 ExcellentNov 30 2016
Pros: AZO is a small airport, i.e. no shuttle needed which is good.Cons: It was difficult to find the Hertz cars in the dark, so I had to go back to the rental office and a Hertz colleague showed me the position at the parking lot. Maybe it would be a good idea to have the Hertz signs higher up at the parking lot.
Easirent![Easirent]()
1 location in Portage
Easirent
Locations in Portage
Kalamazoo-Battle Creek International Airport
| Monday | Invalid date - 23:59 |
| Tuesday | Invalid date - 23:59 |
| Wednesday | Invalid date - 23:59 |
| Thursday | Invalid date - 23:59 |
| Friday | Invalid date - 23:59 |
| Saturday | Invalid date - 23:59 |
Recent reviews
Sunnycars![Sunnycars]()
1 location in Portage
Sunnycars
Locations in Portage
5239 Portage Road
Recent reviews
122 travellers who hired a car in Portage gave the car agency they used an average rating of 8,0
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Based on ratings and reviews from real users on KAYAK, the best car hire company in Portage is Alamo (8,7, 52 reviews).
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