8,8 Very Good
Pros:The check in and out were amazingly quick and easy. Very friendly and professional staff.
Pros:Stay was welcoming and very friendly. Pick up was easy and I was well informed. Drop off was smooth and easy.
Pros:Ruben was excellent.
Cons:Everything was great.
Pros:Staff were nice.
Cons:I want aware that I couldn't use a debit card at that location. Had to drive all the way home and back to get a credit card. Lots of construction and traffic. Wasted an hour of time. Very inconvenient. That information should be BIG AND BOLD online.
8,8 Very Good
Pros:The check out and return were painless. Great staff.
Pros:Ruben from Kalamazoo Airport desk of Alamo was very helpful. He should be commanded for the great service he rendered.
Cons:There weren't any cars initially when I went to pickup my car because they were being cleaned. Shortly after checking in though, more cars became available.
Cons:Avis at Kalamazoo Airport was great. Quick and friendly.
Pros:Pick up was easy
8,8 Very Good
Cons:The first guy I dealt with wasn't helpful and even if I initially made an earlier reservation, he said a vehicle wouldn't be ready for several hours.
Cons:The number of vehicles available to choose from - it was two.
Pros:So easy! Friendly fast and no line!!
Cons:This fee for people under 25 is extreme. However, I know this isn't a company-specific issue.
Pros:I loved the car!
Cons:I extended my lease for three days because my own car was still in the shop. I thought the price for the extra days was excessive.
Pros:it was ok, it would be great if there was a more expedited way to return the vehicle.
Cons:The car I received was pretty basic, not what I usually get in the same categories from other companies. The vehicle had over 25k miles o it and the tires were worn making it unsafe to travel in the snow with.
Cons:It was a great experience overall.
Cons:Have the car I wanted Have educated associate
Pros:Nice agent but didn’t know how to add an option to the rental
Cons:Car was inaccessibly buried in snow. I got soaked digging it out. Tried to call to add option over phone. Cs was uncaring
Pros:The car was super clean and had all of the amenities that an out of towner would need. The service in Kalamazoo was super fast and easy. The service professional was very friendly and communicated well. She did however tell me that she was positive driving from Kalamazoo to Detroit would need half a tank of gas so, per her advice, I pre-purchased the half tank of gas. I actually used not even 1/8 of the tank. But the good news is that the professional at drop off in Detroit verified my gas use and refunded me the rest!
Pros:Type of minivan (Toyota sienna with eighth seat option); comfort; customer service; friendliness of staff
Cons:Car wasn't fully clean at pickup. Smelled like a smoker had rented previously. Was not informed of disabled auto side doors on van until midway through week long rental (turns out there is a recall that wasn't fixed yet-- would have been nice to know doors wouldn't work when signing off on rental). Key fob stoppped working midweek. Had to call roadside assistance to get car fixed.