Placentia Car Hire

My Secure Gas Tank

Pros: Fair, affordable price. Pleasant rep at Pick Up.

Cons: Office very hard to find and very small. Had to stand out in rain until other customers left the office To get inside. When I went to fill up the tank W/ gas, release would not open tank.

Bait and switch

Pros: I liked that despite the hassle and inconvenience, I was given a decent car and I had no problems with the vehicle itself. The staff was friendly.

Cons: Despite checking over all the details of my order before clicking submit- pickup time, location, type of vehicle, etc- I was super annoyed to be given a rental at a different, much less convenient location, and have an additional, unrequested hour tacked to my order- requesting the car be available at noon instead of 1 pm. So we went to Anaheim instead of Placentia, and arrived at 12:15 to discover that the office is closed from 12 to 1pm for lunch, although my order was clearly for noon. Now, I absolutely believe that these people deserve to eat lunch! I get that- but, since I'd ordered this car via Kayak, they wouldn't change the amount I was billed for the extra hour. Also, when ordering online, I was asked if I'd like to add the additional insurance for $9/per day, which for 7 days is $64. However, if you clicked on the insurance, it charges you $11/per day, or $77, which I think is also a bit sneaky. I felt like I was led to believe I was getting one thing (car X, at location X, at price X) only to discover after submitting my order that I'd been charged for car X, at location Y, and price Y.)

Rude customer service

Pros: The men who worked the counter when my wife dropped off the car were RUDE!