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5 locations in Papillion
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6,0 Okay
Nov 2018
Pros:
Gave an upgrade when they did not have a car ready to a Chrysler 300 after cleaning one car to discover it was to be sold. Price was right but you get what you pay for in the service industry.Cons:
Chrysler 300 was as rough riding as my F150. . .10,0 Wonderful
Sep 2017
Pros:
Friendly staff, quick in & out, and a good vehicle for the weekend10,0 Wonderful
Feb 2017
Pros:
Were flexible with my scheduleCons:
Upselling10,0 Wonderful
Nov 2016
Pros:
Friendly smiles when I arrived, great rental - clean and great vehicle. Great price. Easy pick up and return. Price was same when I arrived and when I returned.Cons:
Everything was perfect.3,6 Poor
Nov 2016
Pros:
The employee was professional.Cons:
I have been driving out of town frequently for business this year and am familiar with the car rental process. I decided to try Enterprise because the price SEEMED like a great deal (53.67 for a 2-day economy rental) and the drop-off time for a Sunday was later than most car rental companies. However, upon arriving, I was informed that there was a 200.00 security deposit. I was surprised because the security deposit was twice as high as any other car rental company I have rented from thus far. Then, I was informed that because I was using my visa debit card instead of my credit card, I would need to provide two additional forms to secure my rental, one of which could be a utility bill "that shows a current balance", I am not sure about anyone else, but I don't normally carry around utility bills on my person. I pay them and file them. I have to say that, at this point, I was a little astonished. I pay everything cash these days including hotel rooms which generally hold a security deposit for approximately 150.00 (one-half the cost of the room for one evening) and I have never been asked to provide any other form of documentation other than my license. I understand the need for security deposits and had no problem with this even though the deposit seemed a little exorbitant, but to require proof that a customer is current on their bills is over the top and, to fail to inform me of this prior to arriving was just ridiculous. I did not rent the car from Enterprise and instead, drove to the car rental company that I normally use, AVIS. Within 15 minutes of my arrival, I was in a standard car for less than the total fee Enterprise would have rented their economy car to me for even with the additional day rental because of their hours on Sunday. No thanks. Save yourself some time and the hassle. I will NEVER use Enterprise for my car rental needs again.10,0 Wonderful
Oct 2016
Pros:
I requested a rental with very little notice and got great service and exactly what I requested. Thank you.One location in Papillion
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8,0 Very Good
Jan 2021
Pros:
Staff was okay. Not very knowledgeable about fuel economy of vehicles.7,6 Good
Apr 2019
Cons:
Parking was tight and getting to the location was complicated.7,6 Good
Oct 2017
Pros:
Car performed well. Pickup and dropoff times weren't very flexible. Should have an hour grace period.Cons:
Car windows weren't very clean, and the car was not as quiet a ride as I would expect.5,2 Fair
Oct 2017
Cons:
On arrival, the car I had reserved wasn't available. No offer of a comparable car for my contracted rate. The agent tried to up-sell me to a larger vehicle for $30.00 more per day because they weren't ready. I had to wait for over an hour to get the contracted car. It will be a long time before I rent from Hertz and that location again.3,2 Poor
Sep 2017
Pros:
Not much.Cons:
Car was not clean; in fact, it smelled like rotten food and spilled beer. So I asked for a different full-size car exchange. They had no other full-sized cars which I had doubts they were telling me the truth. So, I ended up with a compact car with full-size pricing. It was not clean either but it did not smell inside.5,6 Fair
Feb 2017
Pros:
The car was clean and nice. It got great gas mileage for an SUV and was pretty comfortable for a long drive.Cons:
Upon dropping off the car I was charged an additional $45+ since it was dropped off late, but given that I had just returned from my father passing I thought they might be lenient. Nope! All the agent could do is say there was nothing he could do and reminded me that I returned the car late. Definitely will never rent from the company again, if you can't show some deceny during a difficult time for a customer, then I will refuse to give you my business.2 locations in Papillion
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2,0 Poor
May 2021
Pros:
Staff at the booth helpful, but billing was completely different than he explained. There was a $50 no cancellation fee charged that should not have been applied. The agent also told me that if I returned the car by 7:30 Sunday night, I would be charged for one less day ($30 less). So I was over billed a total of $80 on this rental agreement.Cons:
They need to say what they mean, and back it up with their words. I tried calling them Monday, May 18, stayed on hold for over 30 minutes, then disconnected when an agent finally answered. Because of this experience, we will not use Avis again. I also have to question Kayak on this as well.2,0 Poor
Nov 2020
Pros:
We were charged for a jump start when the check engine light came on the vehicle 1 hour into our drive.10,0 Wonderful
Dec 2020
Pros:
staff was very friendly and helpfulCons:
nothing2,0 Poor
Apr 2019
Cons:
Explain clearly to your what time and date to be drop off9,2 Wonderful
Mar 2019
Cons:
Everything was great until I had to drive back from downtown Kansas City and the sync with my phone didn’t work. It somehow disabled my phone and maps didn’t work at all so I had a real hard time finding my way to the interstate.8,0 Very Good
Apr 2018
Pros:
Very prompt and easy to deal with.Cons:
I didn't get the car that I ordered, I got a bigger one that took more gas, most people would be glad to get bigger and better. I didn't say anything and that was my fault.2 locations in Papillion
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10,0 Wonderful
Dec 2018
Pros:
I received a brand new car for my trip. The lady at budget store was very friendly. I returned it on Saturday but they were close so I just drop the key in the box. I am assuming there will be no problems with the rental.Cons:
The car did not get the best gas mileage, but it drove very nicely. I would’ve like to have understood the features on the car a little more because they were a little difficult to figure out8,4 Very Good
Jun 2017
Pros:
Ease of pickup and drop-off. Very clean.Cons:
Extremely cramped for six foot plus individual. Used to my pickup.Most popular car type | Intermediate |
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