Palatka car hire

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Palatka, FL, United States
Jan 30 — Feb 6
Same drop-off
Palatka, FL, United States
Sun 30/1
Sun 6/2
Driver's age:

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Palatka car hire information

Pick-up locationPalatka
Hire locations2

Palatka car hire reviews and directory

Rated no. 1
Best rated
7.1 Good (34 reviews)
2 locations in Palatka
Locations in Palatka
  • 6.9
  • 7.2
  • 7.2
  • 6.9
  • 7
Recent reviews
1.9 HorribleJun 24 2021
I will never use Budget again for my rental needs... The Reservation I made for a Ford Transit passenger van, was not honored. I received a call from local agent a few hours before scheduled pickup, who stated that they were sold out of the vehicle I had "RESERVED"... What's the point of making a reservation, when most of the car rental companies, OVERBOOK their vehicles, Just like the airlines!!! Very dissatisfied customer!!!
4.0 OkayJan 9 2021
Drop off was easy and the car was comfy.I made a reservation for a compact car the day before at a specific location and I get to the pickup location and they tell me I have to drive another 15 minutes to another location because they were out of compact cars. That part was fine but a heads up ahead of time would’ve been great. The car I was given at the new location was dirty. The trunk was full of old receipts, a roll of raffle tickets and other trash. The cashier at the new location tried to charge me 30 dollars more than i was quoted. Luckily I caught it before he ran my card.
10.0 ExcellentAug 22 2019
The gentlemen who works there is always friendly and very helpful
6.4 GoodNov 9 2018
Do you or do you not have a rental car?My daughter and I went to Budget office in St Augustine, FL to pick up car. First off, hours online were stated as 'opens at 7'am. The employee was not there until going on 8am. Another person told us they didn't have any cars. It was stressful waiting for person to arrive to check. Lucky for me, they did have a car. Headed up the road (an hour plus late) for Concord, NC. Arrived after hours at Avis-Budget office so I had to ca,l Budget for instructions. 'Charlie's helped me get a new drop off spot at Regional airport. I had NO idea how to vet t hete but a friend said they would get me to the airport, which was only 5 miles away. I was instructed to get there before 9pm when they close. We found our way there by 7:15 AND THEY WERE CLOSED!!! Had to drop keys in Dropbox. No one to check car. E etc. POOR BUSINESS!! Susan Streisel
10.0 ExcellentMar 16 2018
Excellent carExcellent carIt was easy to pick up and easy to drop off so there was nothing that I did not like about this rental car and company.
4.8 OkayJan 22 2018
Pick up at unmarked Walmart? Took ages to figure it out.Budget representative in St. Augustine was very nice despite me storming in while complaining about how long it took us to find the place. Got a good value for the money and the car served its purpose to take us to the airport.First, the pick up location was an address that led to a Walmart. No signs outside about Budget anywhere. No instructions in the confirmation email about walmart either. It took us forever to figure it out. The representative told us Walmart won't let Budget put up a sign outside. Well, at least send instructions to the clients about where to find the location. Second, car smelled bad. It had over 25000 miles on it, so it is older.
8.4 ExcellentJan 17 2018
Budget in walmartFriendly and quickLack of signage. The Budget rental desk is inside the Walmart, so I was confused when I arrived at the Walmart parking lot and didn’t see a Budget car rental location. I had to call to find out where it was.
5.2 OkayNov 30 2017
The car seemed to have break pad issues, making us feel unsafe.
2.0 MediocreOct 27 2017
No one at desk when we arrived. Had to wait half hour at least. Rates much higher than normal !! Car smelled very smoky. Tire pressure was low.
4.0 OkayOct 14 2017
Check in was fastThe attendant was not there when I arrived at 9 am. I had to wait over 30 minutes for him to arrive. The front hub cabs on the car were dammaged
Rated no. 2
8.5 Excellent (19 reviews)
3 locations in Palatka
Locations in Palatka
  • 8.1
  • 8.7
  • 8.7
  • 8.7
  • 8.5
Recent reviews
10.0 ExcellentJul 2 2021
The staff was super-friendly, and when we had to cancel at the last minute, Tyler quickly took care of it without complaint. He even thanked us and asked that we consider Enterprise for our next rental (good job:) The St. Augustine location helped us before when we arrived a few minutes after closing. We didn't realize that they close early on a Saturday at 12. They still gave us our rental along with an upgrade. This is why the Enterprise at St. Augustine is my top choice. The management really cares, and the employees are cool. Thank you:)It would be awesome if the hours were longer on Saturday, and were open Sunday.
8.8 ExcellentJun 8 2020
Pickup and drop off were easyThe deodorizer used in the vehicle was way too strong
10.0 ExcellentMar 3 2019
I've been treated so well by staff in a foreign country as well as I was with the staff at enterprise in PalatkaYou cant improve on perfection …. a credit to the company … A1++
10.0 ExcellentFeb 12 2019
Staff was incredible!
7.6 GoodOct 30 2018
again, nice people working therethey gave me a ride back to my school without any reservation.
10.0 ExcellentFeb 27 2018
Nice PeopleHighly trained and motivated group makes it easy to get and go. They are all super friendly and professional.Taking the seats out of the mini van (no stow and go on the Toyota)
10.0 ExcellentNov 28 2017
Highly recommendFriendly staff, nice vehicle, see less rental
4.0 OkayOct 29 2017
Staff at the location was helpful and very friendlyCar smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
10.0 ExcellentSep 10 2017
Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
10.0 ExcellentJul 27 2017
Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
Rated no. 3
7.6 Good (19 reviews)
3 locations in Palatka
Locations in Palatka
  • 7.4
  • 7.6
  • 7.6
  • 7.4
  • 7.5
Recent reviews
10.0 ExcellentJan 20 2022
I’ve called Avis directly and they told me they only had SUV available, which was going to cost a lot more. Through Kayak I was able to get a regular size car.
8.0 ExcellentNov 30 2021
Flawless ride - Got immediate response by clearing agend when checking back in the car...hope to see the same withdrawal on my credit card...assuming that is true = 5-Stars
2.0 MediocreNov 30 2021
They did not have the car we reserved. In fact they had no cars available. They sent us to another Avis and they did not have the same type of car available so instead of honoring our price with an upgrade to the vehicle they had, they were going to charge us an additional $200. We will never rent from Avis again. Very disappointed.
10.0 ExcellentAug 7 2021
Super quick and easy in and out… And a good deal on top of it
2.0 MediocreJun 13 2021
Car was not available as promised. We used another car rental agency.
2.0 MediocreNov 5 2018
Lost the reservationNothing. I had to rent a seperate rental car.The reservation I made was not met. I will not be using Kayak in the future.
10.0 ExcellentSep 21 2017
The price was greatGreat car, no complaints.
10.0 ExcellentAug 28 2017
Car clean, make and model exceeded expectationsPick up at Walmart ,disorganized Staff very nice , but confused over location of the car , Car was parked in general parking areas, took 20 minutes to find the vehicle
10.0 ExcellentMar 10 2017
Car rentalConvenience, price.Nothing
10.0 ExcellentNov 27 2016
Successful tripActually I flew into Jacksonville, but mistakingly made the reservation at my destination, St. Augustine. The Avis Rep. in Jacksonville did am excellent job of getting us set up at the airport with a satisfactory car at a fair price
Rated no. 4
4.6 Okay (21 reviews)
2 locations in Palatka
Locations in Palatka
  • 5
  • 4.7
  • 4.4
  • 4.6
  • 4.4
Recent reviews
4.0 OkayDec 18 2021
Car was dirty, had been smoked in and was just rough in general. The cost of the rental was very high in my experience.
10.0 ExcellentSep 29 2021
Window of car whistled a little and it had a little smell, but ran fine and everything else was very easy.
2.0 MediocreJun 14 2021
No vehicles were available. I was turned away.
4.0 OkayApr 30 2021
staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rudethe car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.
2.0 MediocreSep 28 2020
Nothing, this was a terrible experience.When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.
3.6 MediocreFeb 18 2019
NOTHINGSince they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothing
8.0 ExcellentMay 19 2018
Odd hoursHours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.
2.0 MediocreFeb 20 2018
Worst experience of my life!!Carla, from customer service who helped me and Carl in the St. Augustine officeI wasn’t told about a Do Not Rent list when I went in a month ahead of time, I was kept on hold and hung up on for more than three hours, I lost a job opportunity because I wasn’t able to leave until six hours after I rented the car, I had mechanical issues and was treated like I was the issue by customer service, no manager available when I switched to another car nor when I turned in the car. Worst experience of my life and I have no way to make a formal complaint.
2.0 MediocreDec 7 2017
Car not readyNothingThe car was not available at the time of the rental.
2.0 MediocreNov 28 2017
Stay awayEven though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!
93 travellers who hired a car in Palatka gave the car agency they used an average rating of 6,9

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