8.8 ExcellentAug 19 2019
Pros: Disappointed that the location was closed. Just a drop off to a key suppository. Ho hum.Cons: Open location during daytime.
8.0 ExcellentDec 19 2018
Much Better This TimePros: On line reservation easy, price was OK. The overall staff were very friendly and helpful. The car was clean and what I had reserved.Cons: I had to drive to the airport to pick up the car instead of a oneway rental as I have done in the past. This time they were charging a $75 drop off fee which was something new. Rental went from forty something dollars to over one hundred and twenty plus!!!
9.6 ExcellentDec 11 2018
Seamless pickup/drop offPros: The process was simple and they even accommodated a last minute change in drop off location.Cons: The price using Kayak was several hundred dollars less which was great, but it bothers me that some people would have paid the Enterprise going rate. Why such a difference?
8.0 ExcellentNov 12 2018
Great servicePros: Everyone was polite, and especially the attendant in the garage. Very positive experience.Cons: They didn't have the car ready I had reserved, but the substitute was fine.
10.0 ExcellentOct 17 2018
Pros: the dropoff was extremely easy, the lady was right there in the parking garage, I was done in literally one minute. She was very courteous and friendly. Excellent customer service.
9.6 ExcellentAug 27 2018
Pros: I liked the ease of the pick up and drop off process. I had a good rate for my rental, but there are always a lot of fees. The vehicle was very comfortable and it had all of the "bells and whistles". We all enjoyed the ride.Cons: The only thing was that the 2nd row flooded had been smeared with ketchup and we had to clean it up, before we could get on the road.
8.4 ExcellentApr 3 2018
Would rent from here again but would hope for better pricePros: Availability of vehicle we wanted Good customer service at desk and in car rental pickup areaCons: Price was a bit high for what we got
10.0 ExcellentMar 28 2018
AWESOME EXPERIENCE!!!Pros: Simplicity of the entire process!!
10.0 ExcellentNov 14 2017
West Columbia Enterprise Slays ItPros: Great service at the airport pickup. Friendly, clear, concise. Sense of humor + we got an upgrade. Couldn't have been better.
5.6 OkayOct 16 2017
Poor customer service after rentalCons: Airbag sensor light came on, then a flashing text box on main instrument panel, "service airbag". No problem, these things happen. I figured it would be easy to do an exchange. We had rented the car on a one way rental, from Columbia, SC to Richmond, VA, a distance of some 400 miles, so I called the 800#, and got a voicemail. Then I called the local# (at the airport, where we picked car up), and got a voicemail. Left messages at both. Then I called two local rental locations, explained the problem and requested a vehicle exchange. Both locations told me they had nothing comparable in stock (one had a subcompact, the other a 15 passenger van; the vehicle we had rented was full size sedan). Both said they would call me back when a return came in; got no return call from either. On the last day of our four day trip, when we had already driven to Richmond, VA, received a call from Airport location, asking if I wanted to speak with the manager. Day (2 actually) late, dollar short.