8.0 ExcellentAug 7 2019
The pickup and drop off was relatively quick. Our car was available. They were even able to grant our old-school request of a CD player. The car worked perfectly and we had a great trip.On pickup, the attendant was disinterested. There was a big problem with the car mileage not matching, because it was new to the fleet. She refused to fix it. Thankfully the returning agent was wonderful and made sure we weren't charged for the "extra" thousands of miles.
10.0 ExcellentJul 30 2019
It was a quick and easy process to get the vehicle that I had reserved. I would use them again in the future.Not much. It would be nicer if it was closer to my house, but that cant be fixed to easily
10.0 ExcellentJun 25 2019
The staff was great to work with.
10.0 ExcellentOct 30 2018
Vehicle was awesomeCustomer service was great and was offered a free upgrade.
5.2 OkayOct 24 2018
Dirty and lateIt was a great vehicleMy reservation was for a 3:00 pick-up but the car wasn't ready until after 4:00. When I picked it up the interior was dirty. The steering wheel had nasty stuff smeared on it.
10.0 ExcellentAug 26 2018
SO kindI ordered a full size car to take 5 big youth to dinner and was given an upgraded minivan at no extra charge after sharing my plans for the evening with the customer service rep. Super aware and responsive of their customers needs.
3.2 MediocreJun 22 2018
Car was super dirty. Miles were overstated
6.0 GoodNov 25 2017
The car was niceIt had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.
10.0 ExcellentJul 29 2017
Fast and efficentNothing
5.2 OkayJul 25 2017
Could be betterThey let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.