Northampton car hire
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Northampton, MA, United States
Oct 13 — Oct 20
Same drop-off
Northampton, MA, United States
Thu 13/10
Noon
Thu 20/10
Noon
Driver's age:
Northampton car rental information
| Pick-up location | Northampton |
|---|---|
| Car types | |
| Rental locations | 1 |
| Airport locations | 0 |
| Popular agencies |
Cheap car hire in Northampton
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People carrier |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Northampton car rental reviews and directory
Enterprise
10,0
Excellent
13 reviewsBest rated
Cleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
5 locations in Northampton
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Reviews
7,6 Good
Oct 2019
Pros:
Car was ready and it worked out great for the road trip we had plannedCons:
Less expensive4,0 Okay
Dec 2018
Pros:
Rental was canceledCons:
We were unable to rent the car due to the insurance requirements for a 12 passenger van. Should have been stated in the rental process that regular car insurance does not transfer to a 12 passenger van and only those with special insurance or license are allowed to rent this size car. Very disappointed to find this out 2 days before our event.10,0 Excellent
Oct 2018
Pros:
Eric was extremely helpful and friendly!2,4 Mediocre
Jul 2018
Pros:
the employee at the New Haven Tweed Airport (a woman whose name I didn't catch) was the only competent and pleasant person I worked with. she was great.Cons:
From the amherst, ma pickup where garrett asked me to wait for 30 minutes while the delivered the car late, to the long wait and confusion with no staff at the UMASS location, to the online support on sunday who (INCORRECTLY and adamantly) told me my rental was actually due 3 hours before the reservation said it was due, I had a horrible experience. the only good thing was the helpful employee at the tweed new haven desk. also it was incredibly overpriced and i was given a nissan rogue qhen i requested a rav4. i get that it said i could get something similar, but i dont think many people would say those two cars are really comparable on safety, quality, and gas mileage. i will do everything in my power never to rent from you guys again.7,2 Good
Mar 2018
Pros:
The young man who helped me with the car was incredible...a great attitude and so positive..a real asset to your companyCons:
The office was closed when i got there. But the person came in from the College ave office ten min later. I don’t understand why the prices for UMASS are cheaper than College, which is 10 min away. What’s the point if that office is rarely open? The only vehicle available was a van, not a car, and it hadn’t been washed. Other than that, the service was great bc of the guy who checked me in.10,0 Excellent
Jan 2017
Pros:
Car was brand new with only 6000 miles. Ready when we arrived. Simple and easy. Staff was very pleasant when discussing this with them. No issues so far.Cons:
Waiting for my gas charge to be refunded. We filled the car up before dropping it off. I called to make sure I was not being charged. I was charged and am now waiting to receive the gas credit. I am sure it will be taken care of.Hertz
6,8
Good
23 reviewsCleanliness
6.0
Comfort
6.8
Pick-up/Drop-off
6.8
Value for money
6.4
3 locations in Northampton
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Reviews
10,0 Excellent
Jan 2021
Pros:
High energy staff, very efficient!2,0 Mediocre
May 2020
Cons:
I wasn’t refunded my money back for services I did not even want!8,0 Excellent
Aug 2018
Pros:
Got a bigger vehicle than reservedCons:
Got a big vehicle2,0 Mediocre
Jul 2018
Pros:
NothingCons:
I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.8,0 Excellent
Apr 2018
Pros:
Easy pick up and drop off. Car was clean and in good repair. Booked through internet and price quoted was price I was charged. For the price I would use these guys again.Cons:
All in all staff were very decent. Don’t have anything negative to say.2,0 Mediocre
Aug 2017
Pros:
The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.Cons:
The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.Avis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Northampton
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Reviews
7,6 Good
Jul 2020
Pros:
Nice friendly staff. How fast it was to rent the carCons:
The details about the pricing.7,6 Good
Jul 2020
Pros:
Nice friendly staff. How fast it was to rent the carCons:
The details about the pricing.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Northampton
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Reviews
10,0 Excellent
Jan 2020
Pros:
One of the best experiences I've ever had with a Rental Car Company. The staff is the best I've ever met! Really impressed with them!!!8,0 Excellent
Jun 2017
Pros:
The rental agents at the West Springfield office were great and provided incredible service.Cons:
There was nothing wrong. The car was somewhat dirty inside and there were scratches on the outside of the car. But the agent that helped me was great and had everything filled out before I picked up the vehicle.10,0 Excellent
Jan 2020
Pros:
One of the best experiences I've ever had with a Rental Car Company. The staff is the best I've ever met! Really impressed with them!!!8,0 Excellent
Jun 2017
Pros:
The rental agents at the West Springfield office were great and provided incredible service.Cons:
There was nothing wrong. The car was somewhat dirty inside and there were scratches on the outside of the car. But the agent that helped me was great and had everything filled out before I picked up the vehicle.42 travellers who hired a car in Northampton gave the car agency they used an average rating of 7,3
Car hire locations in or near Northampton
Good to know
Most popular car type | Mini |
|---|
When to book a car hire in Northampton
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in Northampton
- Book your car hire in Northampton at least 1 day before your trip in order to get a below-average price
- Mini car hires in Northampton are around -78% cheaper than other car types, on average