7.6 GoodOct 28 2019
Pros: Car was ready and it worked out great for the road trip we had plannedCons: Less expensive
4.0 OkayDec 17 2018
False hopePros: Rental was canceledCons: We were unable to rent the car due to the insurance requirements for a 12 passenger van. Should have been stated in the rental process that regular car insurance does not transfer to a 12 passenger van and only those with special insurance or license are allowed to rent this size car. Very disappointed to find this out 2 days before our event.
10.0 ExcellentOct 27 2018
Pros: Eric was extremely helpful and friendly!
2.4 MediocreJul 16 2018
Amherst, MA location and corporate phone customer supportPros: the employee at the New Haven Tweed Airport (a woman whose name I didn't catch) was the only competent and pleasant person I worked with. she was great.Cons: From the amherst, ma pickup where garrett asked me to wait for 30 minutes while the delivered the car late, to the long wait and confusion with no staff at the UMASS location, to the online support on sunday who (INCORRECTLY and adamantly) told me my rental was actually due 3 hours before the reservation said it was due, I had a horrible experience. the only good thing was the helpful employee at the tweed new haven desk. also it was incredibly overpriced and i was given a nissan rogue qhen i requested a rav4. i get that it said i could get something similar, but i dont think many people would say those two cars are really comparable on safety, quality, and gas mileage. i will do everything in my power never to rent from you guys again.
7.2 GoodMar 22 2018
Pros: The young man who helped me with the car was incredible...a great attitude and so positive..a real asset to your companyCons: The office was closed when i got there. But the person came in from the College ave office ten min later. I don’t understand why the prices for UMASS are cheaper than College, which is 10 min away. What’s the point if that office is rarely open? The only vehicle available was a van, not a car, and it hadn’t been washed. Other than that, the service was great bc of the guy who checked me in.
10.0 ExcellentJan 5 2017
Pros: Car was brand new with only 6000 miles. Ready when we arrived. Simple and easy. Staff was very pleasant when discussing this with them. No issues so far.Cons: Waiting for my gas charge to be refunded. We filled the car up before dropping it off. I called to make sure I was not being charged. I was charged and am now waiting to receive the gas credit. I am sure it will be taken care of.
10.0 ExcellentDec 29 2016
Pros: Car was brand new with only 6000 miles. Beautiful, clean and comfortable. Had many options and made our trip amazing!!!
4.0 OkaySep 30 2016
BlancaPros: I like the fact that I.had a car for a few days. Car had a few scratches but comfortable.Cons: I didn't like the fact that I had to.pay more than what reserve for, and I couldn't get the car for the days I reserve for. I was supposed to have for $208.00 from the September 22 to October 1,'and I end up paying $349.00 from 22 to the 30th only. I still have one more day here without a car Saturday 1rst. Thank you for allowing me to do complaint.
10.0 ExcellentSep 24 2016
Great customer servicePros: Connor picked me up and dropped me off when I had to get my car repaired. Nice, friendly and helpful