10.0 ExcellentJun 20 2020
This Enterprise location was fast and friendly. Loved the service!
6.0 GoodOct 16 2019
Easy drop offThe car type I ordered wasn't available when I arrived, even though I booked with Enterprise specifically to avoid that experience that I'd read about often in Hertz reviews. They offered me a full size pickup in its stead which I did not want as I was going to be driving/parking in the city. A different, slightly larger car arrived and I was offered that for an extra $10 a day. Even though they didn't have my reserved car, they refused to budge on the price for the slightly larger car until someone else called and offered more money for the pickup they initially offered me at no additional cost. I understand business means money, but don't dangle a slightly bigger car in front of me when you don't even have the one I reserved. This location only cares about money, not customer satisfaction. Very disappointed in this company.
2.0 MediocreAug 13 2019
Staff member was incredibly rude and left me feeling opposed to never using this service ever again.
10.0 ExcellentMar 14 2019
Jared waited on me both for my car pick up and return drop off. He was excellent. Kind, polite, professional and knowledgable. In fact, everything that you would want or expect from a valuable employee. He certainly is a role model for his co-workers.Because I had the blessing of Jared waiting on my for pickup and return - my experience was fantastic!!
6.4 GoodMay 20 2017
Poor pickup experience, extreemly unprofessional customer serviceI need to discuss a serious problem with pickup, the worst customer service I have ever received. I would like this unprofessional behavior addressed with the employee. It reflects very poorly on the company itself and was response received was definitely not needed.
2.0 MediocreApr 22 2017
I had to cancel my reservation because of Enterprisenothing. I didnt rent a car.Enterprise has a policy that you cannot have two rental cars out at once. I have an Enterprise rental car at my home, because I recently got into a car crash and I have an insurance-provided Enterprise. When I went on vacation, I assumed I could rent another Enterprise. It turns out they have a policy for only one car at a time, which they didnt detect when I booked the car, or when I called them to confirm my reservation 24 hours out. As a result, on vacation, I got to the Enterprise (which was not near any other car rental places) and found out I could not rent a car. I had to cancel my reservation and lost half a day of my vacation before getting a rental car somewhere else. This was a completely avoidable situation if Enterprise's IT system would have auto-detected this in advance. But beyond that - its just a stupid policy! Why wouldn't they want me to rent two cars, pay them MORE MONEY, and be a happy customer? I called Enterprise to complain, and talked to a customer service guy who said somebody from Corporate would call me to talk about my situation. 5 days later, nobody called. I'd still like that call.
8.0 ExcellentFeb 20 2017
One way rental from NolaIt was a busy weekend in town and the team accommodated getting me a car I needed around the schedule that workI f for me.It felt palpably busy in the store location.
6.8 GoodFeb 1 2017
When I called about a mechanical problem, I didn'tThe lady Kate that helped me at the pick up.The drop off at S Carrolton. When I called about a mechanical problem, I was redirected 4 times before giving up.
7.2 GoodJan 3 2017
Airport vs off site needs better ID on booking sitThough my rental request was for an airport location, an offsite location is what was loaded on the reservation site, and this is what I booked. Clearly I should have been more careful, but the booking site should have been much clearer that this site was 8 miles from the airport. At the MSY airport, the Enterprise staff there was less than helpful. This was a not the usual customer service I am accustomed to at Enterprise sites. Once we were able to make our way to the off site locale service was as anticipated. My travel distress could have been eliminated by the booking page highlighting the fact that this was an offsite location in BOLD RED!
10.0 ExcellentDec 29 2016
Great ServiceThe Service and friendliness of the Team was Perfect. They worked with me in regards to my flight time and save me alot of money.