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2 locations in McLean
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9,2 Wonderful
Jul 2020
Pros:
good staffCons:
they or you could have warned me about the $200 incidental charge they sprung on me when i arrived. i get the money back since there was no incident, but still, gotta be warned of this stuff.2,0 Poor
Jun 2020
Pros:
The staff was nice enough.Cons:
literally everything could have been better. The car we reserved wasn't there, so they told us they had to put us in a compact. We had a seven hour drive. At first, we got in the car since that was all they said they had. It was gross. The interior was grungy and the car had clearly been smoked in. Additionally, there were six or seven other vehicles sitting there that we could have chosen. We went back inside and asked why they weren't offered, and all they said was they'd give us six dollars off the rental. I told them to refund the trip and that we would go somewhere else. We ended up going to Avis a couple blocks away. Yes, it was more expensive, but I would rather pay more for what I want than less for the polar opposite of what I want or need.8,0 Very Good
Aug 2019
Pros:
staff was exceptionally helpful.Cons:
One soft tire. Should have been checked before releasing the car for hire.2,0 Poor
Jul 2019
Pros:
The staff called two hours before our scheduled vehicle pick up time to tell us they had no vehicle for us and no options. I’m not sure how we could have gotten a reservation confirmation, but no car. It put my wife and me in a terrible bind, and not a pleasant experience.Cons:
If they actually had a car for us, or had declined our reservation due to no available vehicle from the start.5,2 Fair
Jun 2019
Pros:
The staff made pick up & drop quick & easy.Cons:
The quality of car could have been much better, as well as an explanation of my charges.9,2 Wonderful
May 2019
Pros:
TCons:
The staff working there are fantastic , and my experience tiurned out great. But does Hertz need more cars? When I arrived Hertz did not have the right size car. Last week I dropped off at a different Hertz location, and two women with reservations were told no cars were available.4 locations in McLean
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9,6 Wonderful
May 2020
Pros:
Staff was friendly and despite my booking the wrong day, let me rent the same truck for the same price.Cons:
This is just all Enterprise Car Rental's in general, but they don't require the person returning the car to fill the gas tank to the top and just bring it back the way it was. I always find that harder to do.8,0 Very Good
Dec 2019
Pros:
Convenient location8,0 Very Good
Dec 2019
Pros:
Customer service10,0 Wonderful
Jan 2019
Pros:
After we saw the car that we were getting, we asked if they had any larger cars available. They found something we liked, and allowed us to upgrade. In addition, they advised us not to use our credit card insurance, but either use our own car insurance or buy theirs. Thankfully, we did not need it, but I appreciated the advice.10,0 Wonderful
Oct 2018
Pros:
Very friendly and attentive staff. Speed of pick up and service10,0 Wonderful
Jun 2017
Pros:
The customer service young man was extremely helpful and made the rental quick and easy.Cons:
The rental car was spotless and ran beautifully.2 locations in McLean
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8,0 Very Good
May 2021
Cons:
Fuel consumption8,4 Very Good
Dec 2020
Pros:
convenience of kiosk locations.Cons:
pricing, windshield was dirty and couldn't be clean, was always streaky and precip stuck to all the mirrors and windows from overnight.6,0 Okay
Aug 2017
Pros:
The car was comfortable, clean, and fuel efficient. They gave me a ride to the Metro, but it's not close to the Metro.Cons:
I was charged another day for late return. I thought I had until noon, but I picked up at 10:48AM. The location was in the basement of the Marriott with only one man working and only a couple of cars. When I arrived to return, the office was closed while the one man working there was buying his lunch.8,8 Very Good
May 2017
Pros:
Got a brand new minivan. Service was kind and helpful.Cons:
The ezpass box was still open from the previous user so I was charged for tolls. I kept it open after the first one when I went through the full service line and it was automatically charged. Costs really climb with taxes or any added coverage.9,6 Wonderful
Apr 2017
Pros:
I liked the ease of Kayak finding me a rental in my price range. Then, the experience with Budget was great. The day before my reservation, I had to request that my dates be change, and the very nice person at Budget (the one in the local office) was very accomodating, even though her computer showed they were low on cars. Pick up and drop off were both easy, and the rental office (While small - this was at a local Sheraton hotel), was close to my home.10,0 Wonderful
Nov 2016
Pros:
He was very pleasant and helpful, he even gave me directions since I was driving to my sister's house and I usually fly. When I returned the car, he was just as efficient with the paperwork and even asked if I had a nice visit with my sister. I only regret that I didn't ask his name so that I could let the company know that they've got a great employee in that office! ThanksOne location in McLean
One location in McLean
Most popular car type | Mini |
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