9.2 ExcellentJul 25 2020
Pros: good staffCons: they or you could have warned me about the $200 incidental charge they sprung on me when i arrived. i get the money back since there was no incident, but still, gotta be warned of this stuff.
2.0 MediocreJun 13 2020
Pros: The staff was nice enough.Cons: literally everything could have been better. The car we reserved wasn't there, so they told us they had to put us in a compact. We had a seven hour drive. At first, we got in the car since that was all they said they had. It was gross. The interior was grungy and the car had clearly been smoked in. Additionally, there were six or seven other vehicles sitting there that we could have chosen. We went back inside and asked why they weren't offered, and all they said was they'd give us six dollars off the rental. I told them to refund the trip and that we would go somewhere else. We ended up going to Avis a couple blocks away. Yes, it was more expensive, but I would rather pay more for what I want than less for the polar opposite of what I want or need.
8.0 ExcellentAug 10 2019
Pros: staff was exceptionally helpful.Cons: One soft tire. Should have been checked before releasing the car for hire.
2.0 MediocreJul 25 2019
Pros: The staff called two hours before our scheduled vehicle pick up time to tell us they had no vehicle for us and no options. I’m not sure how we could have gotten a reservation confirmation, but no car. It put my wife and me in a terrible bind, and not a pleasant experience.Cons: If they actually had a car for us, or had declined our reservation due to no available vehicle from the start.
5.2 OkayJun 22 2019
Pros: The staff made pick up & drop quick & easy.Cons: The quality of car could have been much better, as well as an explanation of my charges.
9.2 ExcellentMay 11 2019
Pros: TCons: The staff working there are fantastic , and my experience tiurned out great. But does Hertz need more cars? When I arrived Hertz did not have the right size car. Last week I dropped off at a different Hertz location, and two women with reservations were told no cars were available.
8.0 ExcellentMay 8 2019
Pros: The drop-off was TOO easy. They wanted me to just drop off the keys and leave, with no inspection of the car. No way I'm doing that: I don't want to have to worry that someone might ding the car with a door after I leave, and then charge me for the damage.Cons: They were friendly enough, but very slow. It took a long, long time for me to get my car.
9.2 ExcellentApr 8 2019
Pros: The staff was friendly and helpful, made it easy to pick up and drop off. Also liked the fact that I didn't have to go to the airport to get a rental, as well as its proximity to the Metro.Cons: Gas tank was only 3/8 full, so had to make a stop for gas. Makes it easier starting with a full tank as well as when it is dropped off. Easier to fill it than figure out how much to add to get the 3/8.
10.0 ExcellentApr 18 2018
Great dealPros: The service at this location was great. In and out in 5 minutes. The price for the minivan could not be beat.
10.0 ExcellentJan 5 2018
Gabriel did a tremendous jobPros: Gabriel is the Hertz representative. He did a tremendous job of answering all my questions and providing a rental car that served my family’s needs. I upgraded to a luxury SUV and Gabriel identified a car in his inventory that offered exactly the options I needed. My family was anxious to get on the road and Gabriel expertly got us on our way in a few minutes. Gabriel was wonderful