Pick-up location | Martinsburg |
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Car types | |
Hire locations | 2 |
Airport locations | 0 |
Mini |
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Compact |
Intermediate |
Standard |
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Passenger van |
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3 locations in Martinsburg
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4,0 Mediocre
May 2021
Pros:
Staff was good pickup and drop off was good, vehicle was dirty inside even with a sanitized seal on the door. I had to vacuum the inside before loading it for our trip. The right rear tire had a slow leak and i had to add air air few days to turn the warning light off. The vehicle needed some repairs, the tires were out of balance and vibrated the entire two thousand mile trip. The alignment was off and the vehicle pulled to the right, just enough to give me a sore arm at the end of the trip. The brakes vibrated bad on moderate to hard braking. I informed the drop off clerk of the problems and he thanked me for the information but offered nothing in the way of an apology. We were helping with our granddaughters wedding and had no time to return and or replace the vehicle on this trip.Cons:
The vehicle could have been clean and in good repair.6,8 Okay
Aug 2019
Pros:
I liked the car. The employees were friendly.Cons:
My car reeked of cigarette smoke, which I noticed every time I got in the car for a week.10,0 Wonderful
Jul 2019
Pros:
Staff was easy going, friendly, helpful. Car was clean, well-maintained, and new.Cons:
Nothing!10,0 Wonderful
Jan 2019
Pros:
Devon was efficient and helpful to get me into my car and on the road quickly.8,0 Very Good
Oct 2018
Pros:
Quick check in an out.Cons:
Promised EZ Pass was not in the car. My final cost was twice what was quoted, probaby because I returned the car 45 min late. Also, the GPS cost was for two days instead of one.10,0 Wonderful
Jul 2018
Pros:
Staff was helpful in arranging gratis transportation from Airport to pick up car.Cons:
I wished that Hertz had a location at the Hagerstown Regional Airport, like Avis does.5 locations in Martinsburg
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10,0 Wonderful
Jul 2018
Pros:
Friendly and helpful10,0 Wonderful
Mar 2017
Pros:
clean, check out person knew what they were doing, no high pressure for insurance purchase8,0 Very Good
Nov 2016
Pros:
Impala drove great. Smooth ride. Staff was niceCons:
Car smelled like smoke impalaOne location in Martinsburg
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10,0 Wonderful
Apr 2021
Pros:
YesCons:
We were happy with our experience.10,0 Wonderful
Jun 2020
Pros:
Everything was great.Cons:
Well, I did not have the Ford Escort. I had the Jeep Compass and that was great.8,0 Very Good
Dec 2019
Pros:
Staff very helpful, very convenient.5,2 Fair
Jun 2017
Pros:
Nice staffCons:
Not very big for a full size. Had to drive with windows partly open for 2 days to tolerate smoke smell8,4 Very Good
Jun 2016
Cons:
counter service very slow---not impressed with Kia2,0 Poor
Sep 2022
2,0 Poor
Jul 2022
8,0 Very Good
Feb 2022
10,0 Wonderful
Sep 2021
10,0 Wonderful
Jun 2021
One location in Martinsburg
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9,6 Wonderful
Aug 2019
Pros:
Easy pickup. No line.Cons:
Hard to find a gas station at BWI our drop off location.2,0 Poor
Apr 2017
Cons:
Haven't returned yet9,6 Wonderful
Feb 2016
Pros:
Convenience of renting one way with no additional costs.Cons:
Dropoff isn't as convenient as most airports. There was no one to meet you at dropoff, you had to record mileage and go to desk in terminal.5,2 Fair
Jan 2016
Pros:
Was anticipating fiesta would be underpowered toy Was pleasantly surprised.Cons:
My firm made arrangements to charge the car to firm card. This didn't happen. Grrr... insurance option way pricey.8,4 Very Good
Nov 2015
Cons:
As above10,0 Wonderful
Jan 2022
10,0 Wonderful
Dec 2021
10,0 Wonderful
Oct 2021
2,0 Poor
Jun 2021
Pros:
The car itself was great, customer service not so muchCons:
This location needs staffed! there was no one at the front desk when I went to go pick up and now when I go to drop off there’s no one here again.Most popular car type | Intermediate |
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