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8,0
Cons: I love Enterprise typically great car inventory and service. I got a car that was undrivable - there was a person behind me also exchanging a car that was not safe. I had to go back and wait to do the exchange. The person who helped me originally did not give me any options except for a car that was clearly in an accident, not cleaned and alignment was completely off making it impossible to drive. I had to turn around and wait in line again to exchange after calling in to complain. The next person was very kind and understanding however so I appreciated that.
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8,0
Not everyone has a local number!!?
Pros: Good customer service, most of the time - see below!
Cons: Staff asked for a local number, which we did not have. Kept asking because their system required it! We kept telling them we didn't have one. I did give them my mobile number, but the system knew this was not a local number! Eventually they entered their own number, why did they not do this in the first place is beyond me as it would have saved 10 minutes and it would have inconvenienced us and the other customers Thant were waiting much less.
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10,0
Excellent
Pros: Everything from beginning to end
Cons: Great service
review from
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8,0
Cons: I love Enterprise typically great car inventory and service. I got a car that was undrivable - there was a person behind me also exchanging a car that was not safe. I had to go back and wait to do the exchange. The person who helped me originally did not give me any options except for a car that was clearly in an accident, not cleaned and alignment was completely off making it impossible to drive. I had to turn around and wait in line again to exchange after calling in to complain. The next person was very kind and understanding however so I appreciated that.
review from
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8,0
Not everyone has a local number!!?
Pros: Good customer service, most of the time - see below!
Cons: Staff asked for a local number, which we did not have. Kept asking because their system required it! We kept telling them we didn't have one. I did give them my mobile number, but the system knew this was not a local number! Eventually they entered their own number, why did they not do this in the first place is beyond me as it would have saved 10 minutes and it would have inconvenienced us and the other customers Thant were waiting much less.
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