Pick-up location | Manhattan Beach |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
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Compact |
Intermediate |
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4 locations in Manhattan Beach
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Reviews
4,0 Mediocre
May 2021
Pros:
they refunded the gas I put in on the first carCons:
they need to maintain their cars, first one with overheating sign, 2nd one has oil change blinking warning. It stressed us out and wasted some of our time.2,0 Poor
Jun 2020
Pros:
Nothing - terrible experience. I hope Enterprise goes bankrupt with Hertz. They deserve it.Cons:
I reserved a car, they didn't have it. I was told a car "might" be available later that afternoon and I should just wait to hear from them. I never heard back. I called later and they said the car was waiting for me to pick up and I would be charged regardless. Terrible, awful service. Whats the point of a reservation if they don't hold the car? Reminds me of the Seinfeld episode of the same occurrence. Lets hope rental companies all go bankrupt and a smart, lean tech company takes over like Uber / Lyft has done to the cab industry. These horrible companies deserve it.10,0 Wonderful
Dec 2020
Pros:
very friendly and helpful staff, easy drop offCons:
Great service.8,4 Very Good
Apr 2019
Cons:
Driver got lost picking me up so my day was thrown off by about 45 min.8,0 Very Good
Mar 2019
Pros:
I liked the staff in Hermosa Beach and how smooth and effortless the process was . The car was wonderful and comfortableCons:
The drop off in Vegas was awful. I asked the front desk several questions and he didn’t want to be bothered . It was hard to Find and he was very rude8,0 Very Good
Jan 2017
Pros:
Car is clean, comfortable, safe, functional & effective gps, courteous & helpful employees. My next car to rent will surely be from Enterprise.One location in Manhattan Beach
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2,0 Poor
Apr 2021
Pros:
The gentleman who helped check me in was professional and wanted to help me but still strong armed me into renting the car for 5 days even though I only needed it for 3 and there’s a drop box for this purpose. Furthermore, the car renter to me was old, dusty, and in need of service. Not at all what I was hoping for when renting a car on vacation for $300. Clinton at the Studio City location was very helpful and made the situation better and followed up with me fairly.Cons:
A reservation line that answers phones after hours, clearer policies when booking as well as hours of operation at various locations, better vehicles available, better customer service...3,6 Poor
Jun 2019
Pros:
After booking and paying "in full" on the k a y a k website, I was told at the hertz location that because they were closed on Sundays and that was my return day, that I would have to pay for an additional day until they checked in the car on Monday.Cons:
The rental agent was less than helpful, and when I requested a customer service #to file a formal complaint, he refused to provide it and told me to call the 3rd party site I booked with. K a y a k.10,0 Wonderful
Mar 2019
Pros:
Marlon provided excellent and fast service. I came to Hertz Redondo Beach for the good price, I'll continue to come back for the great service.Cons:
Nothing3,6 Poor
Nov 2018
Cons:
1. The Manager Jimmy and rest of the Staff gave away my Prepaid Rental car. Sold it to someone else. This is theft. Apparently, both Hertz Corporate, all of its offices and specifically this particular Redondo Beach Location does this on permanent, regular basis. This comment is in most of the reviews. Second, this location does not care to clean the cars. Inside, outside dirty. Stains all over seats and floors. Reviews all say this and customers coming in and out of the store say this. Manager is being cheap and not spending the required labor hours and not hiring the necessary amount of employees to clean the cars. Also not doing required floors and seats shampoo between customers. The cleaning employees they do have are lazy and don't clean at all except half-vacuum. Employee Rodney engages in ongoing bate and switch behavior. You make an agreement with him and you arrive and he denies, refuses to honor, or significantly always to your detriment changes the agreement.2,0 Poor
Oct 2018
Cons:
They didn’t have my reservation. Had to pay in advance. Never got car. no Refund. Ugh.2,0 Poor
Apr 2018
Cons:
Hour wait to get car when I was on time. Dirty vehicle. Employee filled out false survey giving themselves high ratingsOne location in Manhattan Beach
One location in Manhattan Beach
One location in Manhattan Beach
One location in Manhattan Beach
Most popular car type | Intermediate |
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