|Pick-up location||Los Alamos|
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Cons:The car we were given was extremely uncomfortable for a short person to drive and drop off via the drop box not very user friendly (no writing utensils available and we didn’t have any with us on vacation)
Pros:Staff was great
Cons:Not much could have been better! Excellent rental experience.
Pros:staff was super helpful and reassuring
Pros:So great to work with, fast,peasant and friendly. THANK YOU!
Cons:The car had a really weird smell in it. It was barely ok but not bad enough to bring it back...hated the smell!
Cons:They upgraded us to a Suburban and it was easily returned to a different location!
Pros:Car was in excellent condition. The whole process was painless. Liked the car Kia Sorrento. Very roomy Perfect for 4 women with luggage!
8,0 Very Good
Pros:We were able to keep the car longer for a reasonable price. Thank you.
Cons:The ability to pick up the car. Our flight was delayed & there was not an effort made for us to be able to pick up the car before closing at the extraordinary time of 5pm. In the end, we had an extra $30 in Lyft fees to get the car at the airport the next day. Not a great way to start this rental.
Pros:nobody knew how to cancel reservation. Hertz sent me to priceline; priceline sent me to hertz
Cons:staff knowing how to handle a reservation
Pros:I enjoyed the vehicle I was provided, and the overall experience was pleasant, and I felt the price as good.
Cons:I have no criticism. I will rent with Hertz again.
Cons:It was super convenient and reasonably priced. I selected the least expensive economy car. The car was in great shape, but it was no match for the poor condition of the roads in NM! Would have been just fine for in town only.....should have taken the advice of the counter staff and up graded.
8,4 Very Good
Pros:I loved the easy pick up & drop off at the Buffalo Thunder Resort The in out quick service was great! I will definitely use Hertz again!!!! But just request a different car the Nissan Sentra totally sucked, as it was not at all comfortable, the seats made driving unbearable, as a driver and a passenger. Comfort is specifically to the type of car!!!
Cons:The Nissan Sentra was so uncomfortable, the car it self sucked. But the overall experience was awesome!!!
8,0 Very Good
Pros:Car performed well and was clean. Great value for 1 way rental
Cons:Car was smaller than I was expecting Right headlamp not adjusted properly Long wait to pickup the car
Pros:Very customer focused, very helpful and willing to go the extra distance for you.
Cons:Return was difficult due to my lack of attention to return location hours of operation. The manager explained a local security issue regarding the use of after hours drop box that precludes the local area offices from using this option. After hours drop will improve in the Santa Fe area as an airport location is due to open soon (they have the concession rights, just waiting on the airport to move on execution of new lease/concession.
Pros:What an amazing team--they were so considerate, generous, professional, prompt, and courteous. Give them all a raise. Seriously!
Cons:Nothing to say here--everything was awesome.
Pros:Customer Service was able to switch out our vehicle halfway through our rental agreement so we could have more room. They called us back right away and got us on our way.
Pros:Van driver was really friendly and helpful. Office staff were pleasant.