4.0 OkayJan 17 2022
Rental staff was very unfriendly and unprofessional (one example: just telling us the highest price for the biggest insurance package they had, unwilling to share details about the lower ones)
8.0 ExcellentJan 14 2022
Did not get the type of car I reserved but overall it is okay
10.0 ExcellentJan 11 2022
Always excellent service!
10.0 ExcellentDec 20 2021
I rent a van to pick my family from Airport, van was a Pacifica Chrysler with only 8000 km on it, Car-washed and cleaned super nice. The whole process was very smooth including the price. I highly recommend Hertz.
10.0 ExcellentNov 26 2021
They are warm and professional in dealing with customers. I forgot my valuables in the car and I got them back intact after 3 days.
2.0 MediocreNov 22 2021
Consistently poor service. This visit, they didn't even check over the car of help us to find it, just gave the key. It was locked up in a back area and we had to go move the gate, move the car, then move the gate again to get out. The car pulled hard to one side and it was a mess. I only rent from them when there is NO other choice.
10.0 ExcellentSep 20 2021
Fast, efficient service. Easy after hours drop-off. Clean car. Reasonable price.
5.9 OkaySep 4 2021
We needed a minivan and we got a minivan. It got us to and from our destination in one piece, and had the cargo space we needed. The staff at the agency were very pleasant. However, the van wasn't ready at the booked time - it had no fuel so I waited 15 minutes while they fuelled it. And when I got it, it was filthy. Clearly it hadn't been washed in weeks. The inside was worse - sticky steering wheel, stained seats, spills on the carpet and trim. If there were other vehicles on the lot, and if I had time, I would have asked for a different van. Mechanically it also needed attention - the brake discs needed replacement, and there was an engine squeal that got worse, but more amusing, as we got closer to home. I paid $200 for the day - unfortunately due to the Labour Day weekend, prices for rentals everywhere were jacked up to gouge anyone who wanted to rent any class of vehicle. Normally I use a different car rental agency, but I'm surprised a big player like Hertz would want their name on a dirty, worn-out van that's three model years old with 80,000 km on the clock.
1.9 HorribleJul 25 2021
the car was disgusting dirty inside and out..not cleaned at all and with Covid we had to bring it home and disinfected....and also had to pay for 2 driver's...NO OTHER COMPANY does that ...will never rent from Hertz again..thanks
9.2 ExcellentNov 9 2020
Efficient and prompt. Car was dropped off as requested and waiting for me when I landed.Everything was great.