Cons: Try putting some tires that aren't BALD on your cars. Super dangerous. And maybe not paying 550 bucks to rent a car for 4 days. What a waste
5.6 OkayOct 15 2020
Pros: The staff was friendly and pick up was quick.Cons: The car smelled like smoke and no other car was available.
6.4 GoodNov 19 2019
Pros: Car was as expected.Cons: Staff very indifferent. Took 50 mins to get car. Overheard staff checking someone in and deliberately neglect to tell them of added cost on request. Customer upset when total came and called out staff
10.0 ExcellentNov 18 2019
Pros: Staff was awesome!Cons: Quick and easy!
2.0 MediocreApr 30 2019
Pros: They close at 2PM on a Sat. Never called us! We payed 30 dollars for a taxi there at 2:15 and they were closed. Never rent from them!
9.2 ExcellentApr 16 2019
Pros: Yes to both questions.
8.0 ExcellentFeb 25 2019
Pros: Austin was fantastic, great customer service once a car was available.Cons: I booked online, got there and they had no car. A day later I called back, they had cars but no one called me. No drop off on Sunday.
2.0 MediocreJan 31 2019
Pros: No, u all suck
10.0 ExcellentNov 20 2018
Great servicePros: Loved How the staff handled themselves under pressure never lost their cool just remained calm and got everyone situated
10.0 ExcellentSep 28 2017
Best service I've ever hadPros: The service couldn't be better. They did everything they could to make me happy--a completely new experience when renting a car. It was also quick in and out. Alexa and the manager (didn't get his name) were great--thank you!
Pros: Offered drop off at airport for very reasonable price!Cons: Returned at 12 to get help with something on car I did not know how to work, they closed at 12 instead of 2 as it stated on website. Some poor couple Was there to pick up their rental and could not
10.0 ExcellentMar 29 2020
Pros: It was easy and less expensiveCons: Nothing
9.6 ExcellentFeb 19 2020
Pros: Friendly staff at Clearwater pickup location. Easy drop off at Orlando.Cons: Nothing really
2.0 MediocreJul 7 2019
Cons: They took my reservation, then on the way to the location to pick. Up, they called and cancelled me due to lack of cars. At that point, we already cancelled our flight and Checked out of the hotel.
10.0 ExcellentMar 24 2019
Pros: Staff was very helpful upgraded me to a mini van due to a car not available, the van was only 3/4 full but he charged me $10 less than quoted drop off was a breezeCons: I will go back there to rent a car, prices were way better than the airport, and drop off was just drop the keys, a very nice man.
8.8 ExcellentMar 6 2019
Pros: Yes and yesCons: Very satisfying
8.4 ExcellentMar 18 2018
RentalPros: Adam was super professional and friendly.Cons: Car smelled like smoke.
Cons: They need more help to get people in and out but the two they had was great they deserve a raise
10.0 ExcellentApr 26 2021
Cons: Everything was good
2.0 MediocreApr 14 2021
Cons: They could have a car I reserved, or since they didn't have it they could apologize and offer me some compensation
2.4 MediocreJul 29 2019
Cons: Made reservation the day before, on line. Got a call from local company 15 min. before scheduled pick up to tell me they had no cars to rent. Lady apologizes and said she had a few others to notify. Caused a lot of inconvenience.
8.8 ExcellentJun 28 2019
Pros: I did not have to wait long to pick up my rental in Clearwater. The price was very good for a three day rental in a tourist area during peak season also.Cons: We had reserved a compact car, but when we got to the counter, the guy told me all they had was a pickup truck. It was nice and drove well, but was a little difficult to put our luggage in the back seat. We would not have had any room if we had a third or fourth person with us.
9.6 ExcellentNov 2 2018
Amazing service, awesome car!Pros: I was well taken care of, staff was friendly and nice. Went over the fees and procedures to avoid extra charges. No hidden fees the car was clean and drove really smooth.Cons: When I first got in the car it smelled like cigarettes.
4.0 OkaySep 14 2018
Smoking carPros: The people were very nice, and helpful. The car was blowing white smoke Everytime I accelerate, which made me feel very insecure about reaching my destination since I was getting to a plane ad had no time to spareCons: Richard in Clearwater was pleasant with his assistance.
10.0 ExcellentFeb 22 2017
A+Pros: Create cleanliness and a well-functioning vehicle
9.6 ExcellentFeb 8 2016
Saved HUNDREDS by renting off-site from the airporPros: Did a little research before making our car rental reservations for a 10 day trip in Florida and saved HUNDREDS of dollars. The Avis (and most other car rental companies) rate for the 10 days with a pick up and drop off at the airport was just over $700 for the full size sedan we needed. However, we reserved a full size sedan at the Avis rental center that was about 3/4 of a mile away from the airport and paid around $360 for the entire 10 days. The $15 (including tip) cab ride over to get the car and then again to return it was worth the savings. The cab was right there when we arrived to return the car and caused us no delays in making our flight. The staff at the "remote" rental site was delightful, helpful and professional. We would definitely do this again. One huge benefit to using KAYAK is that KAYAK showed ALL rentals, not just those available at the airport.Cons: It was only a slight inconvenience to take a cab to and from the car rental location. We had four people in our party so we were able to drop off some of our party at the airport to check baggage while the other two off us returned the car. Really, we had no complaints and will do this again when the savings are so substantial.
Cons: We didn’t even get to pick up the rental car and were left scrounging for a car to fit 7 at the last minute. We visited the location on the Tuesday before pick up to insure it’ll be a smooth pickup because the vehicle was paid with my credit card but was registered under my boyfriends name. They guy working at Hertz at that time said it would be no problem, I did not need to be present, my boyfriend just needed to fill out a couple of papers on the day of pick up and all set to go. Well Saturday comes around and my boyfriend goes to pick up the car with my credit card in hand just in case they ask for it, and they wouldn’t allow him to pick up the car without me present. The guy who was there Tuesday was denying the fact we were ever there or ever even spoke to him. They wanted me to meet my boyfriend at Hertz, meanwhile I was at work for a 12 hr shift as a cardiac stroke nurse, hence the reason my boyfriend was registered to pick it up. Because I couldn’t make it there, the only option was for my boyfriend to redo the reservation under his name and pay with his card, however, Hertz wouldn’t price match and it would’ve been $250 more than we were paying. Overall terrible experience. If there policy is that the payment and the registration need to be under the same name, then they shouldn’t allow people to book it otherwise. And they definitely shouldn’t have there employees say it would be no issue when we checked ahead of time that it would be a smooth process.
7.6 GoodJul 7 2019
Cons: Arrived 30 minutes before closing... ask for a cab so our 3 kids ( 5 months old) would not have to wait outside.....employe called last minute.....employe kicked us out with our baby on a 98degre day around noon... so it could close and go to his friend s party.........
10.0 ExcellentApr 29 2017
10.0 ExcellentMar 26 2017
GREATPros: No hassle.
2.8 MediocreMar 22 2017
UnsatisfiedPros: The car was very good on gasCons: We had to go back twice because my husband didn't Have my Visa card and that's the one I had used to book online. Also no one did a walk around the car with me and when I got home there was a dent and a scratch on the passenger door. The car was dirty and only had only a quarter of a tank of gas. We picked it up in st pete's and dropped it off in Seminole. There was no one there when we arrived to drop it off and we had to wait for half an hour. We expected better service from Hertz
6.0 GoodMar 17 2017
Hertz had the car as promised no bsPros: The car was clean and ran good, very good gas mileage.Cons: Had to get a taxi from the airport to Hertz.
10.0 ExcellentNov 20 2016
Pros: The pick up and drop off was an easy cab ride from the airport. The value made this extra expense worth while. The service at the office as very good.
5.2 OkayOct 28 2016
Car was filthyPros: Pick and drop off okayCons: Windshield was dirty. Looked like it hadn't been washed in a month. Interior dash was disgusting. Luckily I went home to pick up some things so I could clean it before our trip. Trunk was full of sand.
4.8 OkayAug 27 2016
Pros: Gas mileage AC workedCons: Funny smell Couldn't drop off at airport