8,0 Very Good
Cons:They close Saturday at noon. I showed up in the afternoon on Saturday but ended up having to come back on Monday to get the car. Staff was great, car was clean, but be aware of this limitation.
Pros:Awesome Customer service
Pros:Easy, friendly fast and professional.
Pros:The Ford Focus we rented gave use absolutely no trouble at all.
Cons:The agent was very pushy, trying her best to make us pay for things we didn't want or need.
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Pros:I asked to have someone to look at the car before surrendering the keys, to verify it was in the same shape as I received it, which they did.
Cons:This should be routine.
Pros:Staff was very friendly, even amid the virus crisis. Both pickup and drop off went quickly and all were very courteous.
Cons:Really nothing that I can think of. It was a wonderful rental.
Cons:The drop off location changed from the airport to another location and I did not notice that
Cons:We were not told until we went to pick up our reserved rental car (after being charged the $9 insurance fee) that we were not qualified to rent the car at all because we did not hold full-coverage auto insurance. We live in New Hampshire where that is not required, but since we did not have it we couldn't take the reserved rental held in our name. There was no mention of these requirements on the website when we reserved the car. I am beyond words angry with how we have been treated in this transaction and I will never use their service again!