10.0 ExcellentNov 7 2020
Pros: Staff was professional and niceCons: Only thing I would like is more selection of vehicles
9.6 ExcellentSep 9 2019
Cons: Mentioning the PlatePass and how it works would have been helpful.
10.0 ExcellentOct 29 2018
Pros: the car was great and the process was smooth and fastCons: no complaints
10.0 ExcellentOct 15 2018
Pros: fuel efficient, clean car and nice staffCons: nothing
10.0 ExcellentJun 12 2018
Pros: Hertz employee was super helpful. She let me view the car before signing, and helped us review other options when we saw the trunk wasn't going to work with our 4 bags -- making special care to use any discounts we were eligible for through insurance, etc.
8.0 ExcellentMay 8 2018
GoodPros: PleasantCons: Too far from where i live
10.0 ExcellentMar 24 2018
Pros: good MPG, inside cleanCons: some dents
10.0 ExcellentOct 17 2017
Pros: The Hertz representatives were helpful and focused on our needs. They helped me with a problem I was having with connecting with Lyft. So helpful!!!Cons: Not a thing!
2.0 MediocreSep 6 2017
Pros: not a single thing.Cons: When I showed up at my rental time to pick up my rental for a wedding I was in later that day, I was told "sorry, there were no more cars on the lot for the day, so there would be no car for me. When I started to question the agent, she said "you could go walk the lot and see for yourself if you don't believe me". She said there might be a cargo van i could use, but it would only take one passenger, which I needed room for more. After asking her what she suggest I do, she walked away without explanation, later returning with another agent simply telling him "he wants to talk to you" This new man told me I was "lucky" because someone had just returned a car I could take, but it didn't have a chance to get cleaned and the gas tank was only half full. having no other choice, I took the car and was not even walked out to the car or showed which car it was. I had to hit the button on the key in the parking lot. when I got in the car, there were sticky stains all over the interior, the gas tank was completely empty and the gas light was on, and the passenger seatbelt alarm beeped the entire time, even though there was no one in the passenger seat most of the time. As someone who travels bi-weekly for work, I have never experienced anything like this, especially such poor customer service. The $200 deposit taken from my credit card has yet to be returned, and another $50 charge was attempted.
4.0 OkayAug 31 2017
Cons: I was charged for Travel insurance even though I didn't end up renting the car.