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Pros:Staff was nice
Cons:Have a clean car and explain the process of a drop off instead of being blind sided
Pros:Mgr Josh and assist. Mgr Dan at Keyport, NJ location went above and beyond to work out wrinkles in my reservation and saved my vacation.
Pros:Being able to pre-book without having to make a payment.
Cons:Horrible customer service and lack of sincerity. The vehicle also was not clean.
Pros:The staff couldn’t be more helpful and pleasant
Pros:Staff was efficient & process was smooth
Cons:The outside of the truck was filthy. The windshield front & back had dead bugs caked on to it. We drove this to another state & it was very difficult to see until we stopped at a gas stop to literally scrub the junk off. When I picked it up I didn’t think it was anything was wrong because it was raining on & off so I thought it was pollen & would come off. The wipers were very insufficient & shows maintenance isn’t a normal routine. When I was packing the truck there was a bottle cap & hair tie in the back areas so cleaning isn’t a priority either. They seem to just shine and go.