Pick-up location | Jacksonville |
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Car types | |
Hire locations | 6 |
Airport locations | 2 |
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One location in Jacksonville
2 locations in Jacksonville
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Reviews
10,0 Wonderful
May 2021
Cons:
Right in terminal. Great people.10,0 Wonderful
Jan 2021
Pros:
Staff very friendly and efficient.Cons:
Nothing really.10,0 Wonderful
Jul 2019
Pros:
Yes, Yes and Yes! :)Cons:
Nothing, everything was great!10,0 Wonderful
Apr 2019
Pros:
This rental was truly a great value, and much needed help during a difficult time. Thank you.8,0 Very Good
Jun 2018
Pros:
John was very accommodating and the airport was easy to move around. He even went out and got the car for us as my husband is handicapped and we were his last customer.Cons:
The wait time at the airport desk to get the car that was already reserved. John needed help that day! He was very nice, but out-manned with the requests for cars at the time. Wish we could have had a van instead of an SUV. Cost was HIGH I thought compared to a van rental for the same number of days in Florida.6,0 Okay
Dec 2017
Pros:
Gas mileage was very good for a large SUVCons:
The SUV was not washed. Dog hair all over the rear luggage area. The back of the front passenger seat was dirty with shoe prints from a child and the carpet on the driver side was dirty.One location in Jacksonville
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10,0 Wonderful
May 2021
Cons:
Nothing the service was great as well as the product.10,0 Wonderful
May 2021
Pros:
The people on both ends were terrific. Friendly and helpful to the maxCons:
With the gas shortage it was a little scary leaving on a four hour trip with a little more than 1/2 a tank of gas. Not the fault of Alamo, it was just the reality for me and Alamo. Happily, by driving 5mph under the speed limit, I was able to save gas and extended the expected range of travel by over 45 miles.8,0 Very Good
May 2021
Pros:
Easy, helpful, clean vehicleCons:
1 of the electric windows did not work.5,6 Fair
Aug 2018
Pros:
Check in and out process was easyCons:
The price was twice as much as it would have been if I just went to Alamo directly7,6 Good
May 2017
Pros:
Alamo folks were great, car was clean and the rental process was effortless.Cons:
The Nissan rouge was one of the worst cars I've ever rented, it was clean, good on gas.. but very under engineered cars,10,0 Wonderful
Mar 2017
Pros:
Great car (Jeep Renegade) at affordable price. Pickup and drop off close and convenient.One location in Jacksonville
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7,2 Good
Oct 2020
Pros:
Fast check in a check outCons:
Dog hair in the car when we picked it up. Was given a number in case there was any problems and it was a wrong number. Never got the problem taken care of so we cleaned it up ourselves. Charged an additional $200 on my credit card for no reason better be returned by tomorrow or there will be a real problem6,0 Okay
Jul 2020
Pros:
Chey cruz is laid out in a very poor fashion. Hated off feature when you stop, hated dashboard, hated trying to find radio station. I will request not to have a chevy in the future. Windshield wipers were horribleCons:
did not get any drop off directions. Had no idea what to do.10,0 Wonderful
Jul 2020
Pros:
Drop off super easy for sure. Car was very nice and in great shape.5,2 Fair
Jun 2020
Pros:
Easy drop off10,0 Wonderful
Apr 2019
Cons:
Nothing .everthing was great2,0 Poor
Jan 2018
Cons:
I attended bad and I charged a sure that there was no order very poor information at the veiculos and their requirementsOne location in Jacksonville
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2,0 Poor
Mar 2021
Pros:
The staff was nice and the drop-off was easy.Cons:
The car was not clean. There was a filmy goo-type substance on the dash and interior. It also smelled faintly of cigarettes. It was also the oldest rental car I've ever driven and it was frustrating that I couldn't even hook up my Bluetooth music because the car was so old.10,0 Wonderful
Sep 2020
Pros:
Friendly staffCons:
Great service6,4 Okay
Jun 2020
Cons:
Discounts . Cheaper prices9,6 Wonderful
Jul 2019
Pros:
Very easy pickup and dropoffCons:
Vehicle was sandy when received5,6 Fair
Jul 2019
Cons:
I called to extend my contract for a day and was quoted (automated) 100 dollars extra, then transferred to an agent. The agent was abrupt and offered no help even though I had a quote on my contract of 34 dollars, as well as Kayak.com to rerent. I actually had to drive to the airport to rerent.8,0 Very Good
May 2017
Pros:
Easy to drop off.4 locations in Jacksonville
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2,0 Poor
Mar 2021
Pros:
NothingCons:
They did not have a car for my reservation upon arrival and had no other cars, therefore I had no car that say, making me late for my job.6,0 Okay
Mar 2021
Pros:
Staff was professional and easy to work with.Cons:
The vehicle smelled like cigarette smoke. It took me a couple of days to get the odor out of the vehicle. I was not given return instructions and had to make the return in a Sunday when Enterprise is closed. There is no one you can speak to for instructions or help. There should be weekend check in information sheets or something on the building/door to assist customers. Not everyone has computer access or knows how to navigate websites to find such information.4,0 Mediocre
Dec 2020
Pros:
Drop off was easy. There was some confusion about driving on a toll road and who owned the vehicle and what I should do. I think that should be simple and clear. The stuff is cheerful if not super knowledgeable.Cons:
All the vehicles were very dirty, even the one marked "clean". The vehicle they had chosen for us was only a 12-passenger after we had reserved a 15-passenger, confirmed we needed 15, and made an extra deposit. We had to go kill an hour in town and come back for a pickup which they admittedly only sprayed down with Lysol and did a quick vacuum. It was really gross and I had to clean it myself to feel comfortable putting my kids in it. There were visible smears of some substance on the dash and visors etc. The fuel was not full at pickup. I wanted to see how far off it was and it took $6 to fill it. I returned it completely full and told them, but they were apathetic. That's disappointing. *They did offer me a 10% discount for it not being clean. I appreciated that (I did not ask, they offered). This indicated they were aware the vehicle was sub-standard.8,0 Very Good
May 2017
Pros:
They were quick in and out the door with my rental.Cons:
I was not happy with the pick up site. I requested airport pick up and I was sent to an off site location.10,0 Wonderful
Apr 2017
Pros:
EverythingCons:
Nothing5,6 Fair
Apr 2017
Pros:
I had no wait time.Cons:
The car I reserved was not available. Was given an upgrade but was not offered any choices. The car I got was not economical on gas, not a smooth ride, and had no modern electronics inside.One location in Jacksonville
One location in Jacksonville
Most popular car type | Economy |
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