8,0 Very Good
Pros:Friendly and helpful staff a Hertz location at Wichita Eisenhower National Airport.
Cons:This car rental was similar to two other car rentals I have experienced in Wichita during the past two months. Enterprise, Avis and Hertz all promised a minivan or large suv. Enterprise cancelled on me one day before I needed the rental, telling me two renters had not returned vehicles. Avis and Hertz only had smaller capacity vehicles available. It seems there exists a bait-and-switch approach to car rentals in Wichita, Kansas.
8,4 Very Good
Pros:Good experience, no hassle
Pros:The car and pick-up/drop-off were fine
Cons:The original price online was 49.90. When I added some insurance and prepaid the fuel, they levied a whole bunch of taxes and fees and it added $125 to the rental. Maybe all car rental places do this kind of stuff but, wow, was I disappointed with how much they charged. Would not rent from Hertz again. Customer service was very rude and impatient as well. What a disappointment!
Cons:Charged the wrong amount. charged me more than was agreed
Cons:Took my cat on my trip. They told me they have a no pet policy after I returned the car and wanted me to pay extra for clean up. I cleaned the car and they did not charge me extra. They also mentioned they have a no smoking policy. There are no no smoking stickers in the car (I don't smoke, just an observation). I looked through the contract. It does state no smoking but I did not see anything about pets. I normally return a car fairly clean so I probably should have cleaned the cat hair in the car in the first place to be honest.
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Cons:Well i never rented the vehical and still got charged for the insurance and never got a refund so ya not really happy with the services either way wish i would have never used this website to preorder a vehical
Pros:Very helpful staff member and we received an upgrade once we were there in person. A great experience.
Cons:I'm not sure why I had to call the local office back after reserving online but if that is the process it is what it is. Happy with everything.
Pros:The car was comfortable, clean and new. Service was great. We had no problems. I recommend Budget Rental.
Pros:I will use Enterprise from now on.
Pros:I like the space, cleanliness, AC worked great
Cons:The van had a very hard time going up the mountains. The minimum speed was 40 and the van was maxing out at 30
Pros:The suv was better than expected and got great gas mileage.
Pros:Staff was amazing when we had to change some stuff around. Super helpful and were able to match our rate from another location.
Cons:Nothing. Our experience was awesome and we will definitely return to this location for future service.
Pros:Went to pickup or rental and the lot had no confirmation of us getting the car... sent us to the airport, which was out of our way and they had no record. Even with our confirmation email, they charged us $250+. They honored the price once we dropped out back off, but it put us 2 hours behind.