No reviews available
Cons:Hertz and I made a contract for a week long cargo van rental for a business trip. A full week before I needed it. They confirmed the contract twice. I arranged for someone to drop me off to pick up the cargo van. Upon arrival at the pick up location, there was no cargo van. It wasn't even a Hertz location so I could not remedy the situation on site. I returned home and called Hertz. I eventually had to ask the representative to stop apologizing and start problem solving. I had to basically coach the representative to find me a replacement van at another location. In order to get it I had to pay for another rental and wait several days for a refund of the other. After three hours, several gallons of gas, and my drop off person being late for work I had a van. Which I then discovered had damage, a burnt out light, and less gas and more mileage than stated on the contract. It eventually got sorted out but I will not be working so hard to give Hertz my money in the future. That $75 credit for a future rental I won't use with this company does not compensate the expenses incurred due their broken contract.