Fajardo Car Hire

Disappointment.

Pros: They were late to pick us up and it took me two hours to get my car because they did not have one on site and have to get another one ready. The car we finally got stunk like Mariguana. We spent hours calling you guys to make a complaint but we were given the runaround the whole time from one operator to another and given multiple phone numbers but no one could help.

Cons: We made our reservations months prior to this date and still you guys couldn't get it right. Then I was told that I will be charged an extra fee for dropping off the vehicle at a different location.Is this how you treat your regular customers?

Not a great experience

Pros: The car was clean and the person at the counter for pick up and drop off were somewhat friendly.

Cons: I rented the vehicle via Kayak and bout the insurance via Allianz from the site. When I got there they told me they don't accept that insurance and have to purchase theirs. So that was added cost. I rented the vehicle on Tuesday at 2:30pm. With all the fees and and taxes it cost $244 FOR ONE DAY!!!!!!! Why so Pricey????? We picked up the car in one place to drop it off at the airport. The lady when we picked up told us where to find Thrifty at the airport. She NEVER mentioned that there is no van to take you from Drop Off area to terminal with your bags. So 6 people with 8 bags had to walk with all our bags to the departure area. My husband had just been to the ER with an infection to his leg and we had to walk with all our bags and him in pain. They didn't even offer to drop us off with our bags in the same mini van we rented. Overall just not a good experience for just a one day rental. I may not use them again.

average

Pros: the car was adequate and basic.

Cons: Long process to pick up the car

On time pick up.

Pros: I like their pick up and drop off service. You call them and they are there. Very friendly and informative.

Cons: Wasn't to informative. Have to ask a lot of questions instead of it being offered. The car wasn't clean, it smell of smoke. I went back to get another vehicle and they said they were on. Break. So I just used what I had. I thought when you rent or reserve a car its suppose to be clean for the next customer. The door didn't open on the one side.