Pros:The scheduled pick up time was for after this location was already closed. We showed up and no one was there. Very disappointing! We had to change our plans and come back the next day. The staff was not apologetic at all and said oh yeah we tried to call you. I guess they don’t know how to use a phone because I never got a phone call. Very unprofessional and super inconvenient. Made my husband late for work. Also when we pick the car up the following morning they tried to give my husband a smaller cheaper car than what we had originally paid for no offer for an upgrade or anything better because of the inconvenience. Overall very poor experience.
Cons:Pretty much everything.
Cons:Everything was great. I was very happy 😃 !
8,0 Very Good
Pros:The young woman working at the counter was fantastic! Quick, smart, polite, just all around amazing experience for the 4 minutes we spoke. Oh I forgot to mention, she was efficient!
Cons:It can always be cheaper :-)!
Pros:Friendly,competent and quick.
Cons:If we actually got out rental. Our pick up was at 2pm and the place was closed when we got there
8,0 Very Good
Pros:Yes the fastness
Pros:Everyone is efficient. Get in get out quickly. Return was quick also.
Pros:I enjoyed that rental was easy, cheap, and quick. I was in and out both times very fast.
Cons:I didn't like the fact that the men inside who were helping me just stood around and talked nastily about me while my wife was outside struggling with bags. I was doing the final inspection of the car and we were moving our things inside the waiting room to get out of the way, but rather than helping my wife with the bags, the two men working just watched as the wind blew up her dress from inside the storefront. Not cool, not cool at all. Also not only did they badmouth me for "not filling the gas tank" which it was full. They also gave me grief about arriving at 245, when very clearly my check out time was 3. If anything I did then a favor.
Cons:Food and dental scraps in car
Pros:They did not have a car for me. Apparently their customers extended the rental so they did not have a car for me
Cons:Despite having made a reservation weeks in advance, this location didn't have any cars. I was forced to find another rental agency in the city.
Cons:I will never use Hertz again! The car died and the "emergency" assistance was the worst I've ever experience; being on hold for 40 minutes at a time, impossible to talk to an actual person--then taking SIX hours to get a replacement while my children and I were left on the side of a busy highway!!!
Cons:Had to call to get e-receipt. Pretty sure I provided an email on pickup... not sure what happened.
Show reviews that mention
Pros:The staff was not friendly AT ALL! I will never go there again. The car smelled like smoke and alcohol (they had a sign cars would be smoke free..). One of the staff was rude the entire time and the car was dirty and with a broken transponder. I will DISSUADE people from ever doing business with AVIS at this location. Overall HORRIBLE !
Cons:DO NOT RENT CARS AT THIS LOCATION! ! ! The car smelled like smoke and alcohol badly and we found the car extremely dirty with cookies and fries under the seats (all of this during Covid times...). They gave a car with maintenance issues and a broken transponder. Called the rep from the facility and mentioned I would have to clean car myself while I had to pay for all my toll roads. HORRIBLE! Please DO NOT rent cars from this branch!!!
Pros:The Avis rental on Chicago in Evanston is my favorite place to rent cars. Friendly, uncomplicated, and I will be back!
Cons:They did not had the car that I booked from Kayak. I had to go to some other place to rent the car. It had wasted a lot of time and money.
Pros:Staff was friendly, but there were no cars
Cons:If there had been a car available for me, or if I had received any sort of communication letting me know that there was no car available for me in spite of having a reservation