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4 locations in Evanston
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Reviews
2,0 Poor
May 2021
Pros:
The scheduled pick up time was for after this location was already closed. We showed up and no one was there. Very disappointing! We had to change our plans and come back the next day. The staff was not apologetic at all and said oh yeah we tried to call you. I guess they don’t know how to use a phone because I never got a phone call. Very unprofessional and super inconvenient. Made my husband late for work. Also when we pick the car up the following morning they tried to give my husband a smaller cheaper car than what we had originally paid for no offer for an upgrade or anything better because of the inconvenience. Overall very poor experience.Cons:
Pretty much everything.10,0 Wonderful
May 2021
Cons:
Everything was great. I was very happy 😃 !8,0 Very Good
Feb 2021
Cons:
Cleaner...9,6 Wonderful
Nov 2019
Pros:
The young woman working at the counter was fantastic! Quick, smart, polite, just all around amazing experience for the 4 minutes we spoke. Oh I forgot to mention, she was efficient!Cons:
It can always be cheaper :-)!10,0 Wonderful
Sep 2019
Pros:
Friendly,competent and quick.2,0 Poor
May 2019
Cons:
If we actually got out rental. Our pick up was at 2pm and the place was closed when we got there2 locations in Evanston
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8,0 Very Good
Jul 2020
Pros:
Yes the fastnessCons:
Nothing9,6 Wonderful
Apr 2018
Pros:
Everyone is efficient. Get in get out quickly. Return was quick also.Cons:
None6,8 Okay
Jun 2017
Pros:
I enjoyed that rental was easy, cheap, and quick. I was in and out both times very fast.Cons:
I didn't like the fact that the men inside who were helping me just stood around and talked nastily about me while my wife was outside struggling with bags. I was doing the final inspection of the car and we were moving our things inside the waiting room to get out of the way, but rather than helping my wife with the bags, the two men working just watched as the wind blew up her dress from inside the storefront. Not cool, not cool at all. Also not only did they badmouth me for "not filling the gas tank" which it was full. They also gave me grief about arriving at 245, when very clearly my check out time was 3. If anything I did then a favor.5,2 Fair
Jun 2017
Cons:
Food and dental scraps in car2,0 Poor
Jun 2017
Pros:
They did not have a car for me. Apparently their customers extended the rental so they did not have a car for me2,0 Poor
May 2017
Cons:
Despite having made a reservation weeks in advance, this location didn't have any cars. I was forced to find another rental agency in the city.One location in Evanston
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10,0 Wonderful
Dec 2021
2,0 Poor
Nov 2021
10,0 Wonderful
Oct 2021
2,0 Poor
Aug 2019
Cons:
I will never use Hertz again! The car died and the "emergency" assistance was the worst I've ever experience; being on hold for 40 minutes at a time, impossible to talk to an actual person--then taking SIX hours to get a replacement while my children and I were left on the side of a busy highway!!!10,0 Wonderful
Apr 2019
Cons:
Had to call to get e-receipt. Pretty sure I provided an email on pickup... not sure what happened.7,6 Good
Jan 2017
Pros:
Quick service3 locations in Evanston
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Reviews
2,0 Poor
Aug 2020
Pros:
The staff was not friendly AT ALL! I will never go there again. The car smelled like smoke and alcohol (they had a sign cars would be smoke free..). One of the staff was rude the entire time and the car was dirty and with a broken transponder. I will DISSUADE people from ever doing business with AVIS at this location. Overall HORRIBLE !Cons:
DO NOT RENT CARS AT THIS LOCATION! ! ! The car smelled like smoke and alcohol badly and we found the car extremely dirty with cookies and fries under the seats (all of this during Covid times...). They gave a car with maintenance issues and a broken transponder. Called the rep from the facility and mentioned I would have to clean car myself while I had to pay for all my toll roads. HORRIBLE! Please DO NOT rent cars from this branch!!!9,6 Wonderful
Aug 2018
Pros:
The Avis rental on Chicago in Evanston is my favorite place to rent cars. Friendly, uncomplicated, and I will be back!2,0 Poor
Feb 2017
Pros:
NothingCons:
They did not had the car that I booked from Kayak. I had to go to some other place to rent the car. It had wasted a lot of time and money.2,0 Poor
Jul 2021
Pros:
Staff was friendly, but there were no carsCons:
If there had been a car available for me, or if I had received any sort of communication letting me know that there was no car available for me in spite of having a reservation