Cons: We went to Estero where they have a sales office for their cars and the rental office is in the same building. I walked in at 1:05 and was told that the rental office closed at 1 pm.
No one ever informed of this closing time. I could not pick the car up UNTIL AFTER 12:00 noon. So that means if you wait in the parking lot until NOON you may get a car.
This was a non refundable reservation paid in FULL in advance.
This is the 2nd time we rented from Hertz. The other rental was in Cancun Mexico. Which I won't get into details. But it was a 1,400.00
rental that was over charged double.
Did I mention at this same office in Estero we had bought 2 of their cars.
I WILL NOT RENT OR BUY ANOTHER CAR FROM HERTZ EVEN IF IT IS FREE !!!!!
Jul 26 2018
Pros: The rate
Jan 24 2019
Cons: Was unable to refund the unused day because it was a prepay. Wish I would have known this
Cons: the car did not have a full tank of gas when I picked it up ....the customer service person said he would make an adjustment , but the power was out because of hurricane Irma. I also told the drop off person who said they would make an adjustment once the Internet service was restored. I hope they are correct.