Pros:It was OK it could have been better.
Cons:Hey just picked up the car had a little problem with it before I went out of town had to fix flat, had a screw inside the tire . I called back to Enterprise they wanted to put me in a van I said I wanted something like the size car that I rented and paid for . They said they didn't have anything and I ask if I could drive to Birmingham , he said that it is Father's Day weekend and then they said they didn't know if they would even have one at that location. It didn't sound like they want to really take care of my problem so I didn't like the manager He seem to have an attitude that I was calling about the rental and I am a company
Cons:I never made it.
8,0 Very Good
Pros:I didn't have to wait long at pick up. The car was ready in time.
Cons:The car did not have any windshied wiper fluid. I know that's minor, but everything should be checked and everything should be in working order before handing the keys over to the renter.
Pros:Staff was friendly and expeditious. Return was just as quick and painless.
Cons:It was raining.
Pros:They gave me a car that was much smaller than the car I booked. My drive was eight hours in a cramped up little car. Just awful
Cons:The car I reserved was not ready. Employee was rude and stopped helping me to eat a biscuit. Had to get manager who was not much help. Upgraded to a Cadillac with broken touch screen dash. Only allowed Spanish language. Bad experience
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Cons:Booked the car but when I went to pickup the car the place was close
Pros:The rental price.
Cons:Credit report refused me to be able to rent car. Since reservation was made on line over the weekend it left me scrambling to get a rental. I would have been willing to pay a double deposit to secure car. On a side note, when you are dealing with an emergency, this is not how you want to be handled.
Pros:I wanted to be charged from my debit card but they charged me from my credit. Why I was forced this
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Pros:The people at the Meridian office were "apologetic" and nice, but couldn't help me.
Cons:Everything. (1) Kayak did not provide Hertz my phone number although I have confirmation (screen shot) that it was given and Hertz said they did not receive that inforamtion from Kayak. (2) I am headed to Knoxville TN to do an inspection on an airplane and I had to be there by 3:30 to do the inspction. When I arrive at Hertz (Meridian, MS) they tell me they do not have any cars for me to rent, even though I have a confirmation. They do tell me that they have one in the shop with a "tire issue" but it will be afternoon before it is ready. My pickup was at 8:00 AM. (3) Now, I am stranded, without a rental car. I call Enterprise Rental, who initially said they wouldn't allow a one way drop off, but the local shop said "yes" we can do that, just cost $75.00 more. Enterprise had me in a car by 9:15PM an $200.00 cheaper than Hertz. Sorry Hertz, but your done with me. Kayak?? Third party rental sites have left me high and dry two times in a row now. Price Line canceled my reservation and didn't notify me and Kayak didn't pass my phone number on to Hertz so that they could have at least called me. I'm done with both of them.
Pros:Local hertz office did not have car I reserved and prepaid and had no others cars available when I went to pick up car. Would not help with refund. Insisted I call corporate customer service. Customer service tried to charge a cancellation fee even though hertz had not supplied a car that was a guaranteed reservation. Now they have alternately denied my refund or lied and said they would refund in 3-5 days repeatedly for 3 weeks. Horrible customer service, lies and incompetence. Never Hertz.