Culver City car hire

Cons: Poor customer service. And many other issues that are to long to list.

Cons: N/a

Cons: The following morning after returning home on the spare tire at 4am, I called the local drop-off office in Culver City, CA to advise that I would be an hour or more late in returning the car and was told that there would be no extra charge. When I arrived at the counter, I was treated rudely by the rep and charged for an extra day. A customer call service rep removed the unwarranted charge, but I feel the situation was handled poorly and that I should not have been placed under jeopardy by driving a long distance on a spare tire that the installer said was good for 50 miles only. Never again

Cons: Horrible experience. Never going through Kayak or Hertz again.

Cons: The car was listed as an SUV, but it could barely ... and I mean BARELY ... fit four adults and their luggage. The backseat passengers had to share their space with one of the suitcases and several smaller objects. Not comfortable for the trip to/from LA and Vegas.

Cons: I was overcharged and was given a dirty car. With Covid19 going on, the car should have been cleaned. The attendant did however do a quick wipe down. I also tried calling to dispute my rental charges and I have not gotten a hold of anyone. I was overcharged on the daily rate and then charge for another full day of damage waiver; just by being an hour late. I tried to call to let the location know I was going to be late by an hour but no answer. I also was charged an hourly fee.

Cons: - They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.

Cons: I had reserved a car the day before. I had a confirmation number and a price quote. I arrived to pick up the car and was told there was nothing available in the class matching my reservation and that I would have to pay more in order to rent something else that was available. I spent 45 minutes talking to the man working in the rental office and two different Avis customer service agents in order to finally convince them to do what should be automatic. Regarding rental availability, there seems to be very little communication between the Avis reservation system and the satellite rental lots, and zero communication between the lot and the customer.

Cons: Terrible customer service, over charge on insurance. Nasty service from the people who work there any smile rude.

Cons: Service, lack of accountability for inability to deliver their service. DO NOT USE THEM!