Culver City Car Hire

very poor communication all around

Pros: Bottom line, I wound up getting an upgrade for slightly less than the original price quoted.

Cons: I had reserved a car the day before. I had a confirmation number and a price quote. I arrived to pick up the car and was told there was nothing available in the class matching my reservation and that I would have to pay more in order to rent something else that was available. I spent 45 minutes talking to the man working in the rental office and two different Avis customer service agents in order to finally convince them to do what should be automatic. Regarding rental availability, there seems to be very little communication between the Avis reservation system and the satellite rental lots, and zero communication between the lot and the customer.

Very bad service!

Pros: The car was in good condition

Cons: - They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.