Pick-up location | Culver City |
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Car types | |
Hire locations | 4 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3 locations in Culver City
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Reviews
10,0 Wonderful
Nov 2020
Pros:
Ease, price, speed of pickup and drop off, service, all good quality experience.Cons:
The car had issues connecting to Bluetooth and has aux and cd player so is a bit outdated but overall experience was great.4,4 Mediocre
Sep 2019
Pros:
Staff was not very attentive.Cons:
Lines were out of order and confusing. I was pulled from the line to use kiosk. Kiosk was not working properly so after a while I was ushered back to the end of the line I had already waited in. Once I finally got to agent he was very confused and had trouble with taking care of me. The5,6 Fair
Jun 2019
Pros:
Staff was friendly, and dropp off was really quick.Cons:
Be clear on which of the Enterprise location will be the pick up, not very clear on the confirmation email, I need to make a new one, more expensive, and need to pay the insurence once again.9,6 Wonderful
May 2019
Pros:
It was pretty easy, they even helped me connect my phone via bluetooth.Cons:
It was weird having to check the car for dents even after getting full coverage.4,0 Mediocre
Dec 2018
Pros:
The car was fine and it was clean. The people at the second location were helpfulCons:
We had booked our car 3 months in advance. When we arrived at the rental site there was no one there. We arrived at 2:30 pm and there was piece of paper on the window that was hard to ready and had a phone number to call. When we called it was another location 10 min away. When we called they really had no idea what was going on but had heard there was no one at the location we were at all day. They told us if we could find a way to get to them they might be able to help us but weren’t sure. So we called an Uber and packed all our bags and my 1 year old in and headed to that location. When we got there they said they didn’t know what was going on but we’re able to give us a car and would credit us the money for the uber we took. After leaving we called the customer service line and were told that we would get a phone call from a manager and it is now a week later and we have not heard anything. When we returned the car they removed the credit for the uber from the final bill and didn’t know how the happened. When I pointed it out the apologized and said they would credit us for one full day of rental. When they printed the recipet it was for the full price again. It seemed like a hopeless cause and we will not be renting from them again2,0 Poor
Oct 2018
Pros:
NothingCons:
I couldn't get the car because they don't accept debit cards (that always is accepted for other car rentals) and were nothing helpful. Rude people.One location in Culver City
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2,0 Poor
Sep 2018
Pros:
NothingCons:
Service, lack of accountability for inability to deliver their service. DO NOT USE THEM!2,0 Poor
Oct 2016
Pros:
Car was nice!!Cons:
Terrible customer service, over charge on insurance. Nasty service from the people who work there any smile rude.2 locations in Culver City
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2,0 Poor
Dec 2021
10,0 Wonderful
Dec 2021
2,0 Poor
Mar 2021
Pros:
It was absolutely awful. We ubered up to Los Angeles to pick up the car and they were sold out of cars for 2 days. It ruined our trip. It was TERRIBLE. We were stranded with all of our luggage and no ride. We had to Uber to Palm Springs which was 5x the cost and had to cancel the portion of our trip going south bc of the cost of Uber’s.Cons:
Don’t sell cars if you don’t have them to sell!!! These are real people making reservations... look further than just getting money.10,0 Wonderful
Mar 2021
Pros:
Pick up and drop off was simple. The people there were courteous and nice.Cons:
I booked a 2500 on your site but only got a 1500 at Hertz. Is there any way I can get a credit because I didn’t get the size van I booked? Thank you.4,4 Mediocre
Oct 2020
Pros:
How easy it was to get the car, but felt that if you paid for the car they should hold it for youCons:
The car wasn’t a great quality and the trunk was broken3,6 Poor
Mar 2020
Pros:
Friendly staffCons:
I was overcharged and was given a dirty car. With Covid19 going on, the car should have been cleaned. The attendant did however do a quick wipe down. I also tried calling to dispute my rental charges and I have not gotten a hold of anyone. I was overcharged on the daily rate and then charge for another full day of damage waiver; just by being an hour late. I tried to call to let the location know I was going to be late by an hour but no answer. I also was charged an hourly fee.One location in Culver City
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5,2 Fair
Sep 2018
Pros:
Bottom line, I wound up getting an upgrade for slightly less than the original price quoted.Cons:
I had reserved a car the day before. I had a confirmation number and a price quote. I arrived to pick up the car and was told there was nothing available in the class matching my reservation and that I would have to pay more in order to rent something else that was available. I spent 45 minutes talking to the man working in the rental office and two different Avis customer service agents in order to finally convince them to do what should be automatic. Regarding rental availability, there seems to be very little communication between the Avis reservation system and the satellite rental lots, and zero communication between the lot and the customer.3,6 Poor
May 2017
Pros:
The car was in good conditionCons:
- They asked me if I wanted to pay for gas from their side when I come back and I said yes, so they added 40 dollars into my bill saying this is on hold and we will charge how much gas you use. When I returned the car, they said you already paid 40 dollars for full tank of gas and regardless of how much you used, this is already paid and no refunds. I had only used 20% of the tank. Worse service ever. Never go to this Avis again.2,0 Poor
Mar 2023
8,0 Very Good
Sep 2022
1,9 Poor
Aug 2021
10,0 Wonderful
Jun 2021
Pros:
The staff, service, and the vehicleCons:
It was all greatOne location in Culver City
One location in Culver City
Most popular car type | Mini |
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