|Pick-up location||Crystal River|
Pros:Fast service and car was great
Pros:Ease of booking through kayak.
Cons:Arrived at pickup location at 7:30 for 8am pickup. Told "we are not open, take a seat." I was asked for my name at aproximately 7:50am. Rep briefly looked over paperwork and stated I do not have a car to fill your reservation. I asked, "with all due respect, what is the point of a reservation?" the reps response "that is a great question, what is the point of a reservation, corporate does this to me all the time overbooking" I inquired what could be done to resolve the issue. The rep stated she could rent the one fill size vehicle she had on the lot at that time that was actually for a renter later on in the day. Rep stated she would not price match the vehicle to meet my reservation. Offered no resolution to the problem, did not attempt to contact another location to transfer a vehicle, did not notify me of the problem upon arrival although she was completely aware but instead continued conversation with co-workers. This reservation was made 2 days in advance, my fiance and I both took the day off of work and registered to attend a seminar out of town. The rep then proceeded to tell me I need to put myself in her shoes. She picked up paperwork from the counter and stated she had 10 additional reservations all for small cars that she could not fill for the day. The reps behavior, lack of empathy and sheer lack of customer service / willing to assist was completely unacceptable. Absolutely nothing was done to resolve the matter or to provide any reassurance this would never again be an issue.
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8,0 Very Good
Cons:Previous renter apparently smoked in the car, leaving the characteristic smell inside.
Pros:Car got good gas mileage.
Cons:Car had cracked windshield and underinflated tires. Also, doors had black, gummy deposits on the edges. No explanation for these when I returned it. I picked up the car during a rainstorm, which is why I never noticed the cracked windshield until the next morning. I hope Budget does not decide to bill me for this.
Pros:Sharyn who helped me get the car was friendly, courteous, efficient & extremely knowledgeable! I loved the Dodge Charger Hemi as it handled the road beautifully & was extremely comfortable! :-)
Cons:When I arrived to pick up the minivan there was none available! I had to take a 5 pass SUV that was full of dog hair! I was charged the same price! The place was so busy with only one person working the counter. I am not satisfied.
8,8 Very Good
Cons:I had to clean the windshield. Car had 63 original miles on it and I had to clean the windshield
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Cons:I did not rent. 1. The location was closed. I was sent to a different location and was told I could not leave my car on the property. I was not informed of any of this because they had no information except my name from the 3rd party reservation. It’s not totally enterprise’s mistake. They would have contacted me to inform me of the location change and the fact I could not leave my vehicle at their property.
Pros:Very Slow in getting the car and the return. It was hot
Cons:More expedient, not 2 hours
Pros:The first time I rented from them was great. I returned 2 weeks later and had a terrible experience. The woman was extremely rude and refused to rent to me because I didn’t have a credit card only debit card. Then we were going to use my dads card who was with me and she said if we used his card I couldn’t drive because I’m his daughter not his spouse. We left and went to Hertz and had no problem.
Cons:Get rid of that rude woman. She should not be working with the public.
8,0 Very Good
Pros:The drop was easy. Still struggle to get the $200 deposit back in a reasonable time. It’s been 2 days now.
Cons:Overall good experience
Pros:Fast service, friendly & professional... Amazing team work!!! Brooksville Florida Enterprise You Rock!!!