Pros:Staff very helpful!
Cons:Insurance costs were high, my opinion. Rental price very favorable.
Cons:Rude customer service,
Pros:The weather was turning bad. Thunderstorms rolling in. However, the Budget representative was there and got me into my car and on the way quickly.
Cons:I picked my car up at 11am. I was a little early, instead of the noon scheduled pick up. The Budget representative said the weather was bad, so he figured no one would be there and he was about to leave. If I had got there at the scheduled time, would I have found the office closed prematurely? I'll never know, but I'm sure glad we got there early! The final price was 50% more than the booked price. That was a nasty surprise which will have me looking elsewhere next time.
8,0 Very Good
Pros:Agent was helpful and helped out with a aurplus charge that the airport added without my consent. There is a $13 fee if you return the car with less than 70 miles between pick up and drop off, so look for that.
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Cons:The car was not available for pickup and at specified location. Terrible experience.
Pros:No car when I went to pick it up. Would not honor price on a one level upgrade. Did not offer a cheaper price on a downgrade. No apology just too bad
Cons:Honor their commitment.
Cons:car could have been cleaner
8,0 Very Good
Pros:Great price! And a very comfortable car.
Cons:Counter help was not very cordial.
Pros:A great rate and everything from pick up to drop off was so smooth and easy.
Cons:Everything we booked on the internet was found to be false when we physically showed up to get the car. The car itself. the cost. drop off time. etc... Staff was not helpful at all and then when we accidentally left an important object in the car, I showed up the following morning to try to recovery my property and the gentleman there was extremely difficult in helping me to find the car. He was insistent it had already been rented. i begged then insisted we just take a look in the back to see if it was there. Turns out it was and I was able to recover the object. i will never rent a car from this place again.