Pros:Mike was very helpful in getting me on my way!
Pros:The staff was extremely friendly and helpful. I was given an upgrade from a VW Jetta to a Subaru Forester.
Cons:The final charge was $18 higher than the estimate I was given. The main difference was a $15.99 charge called an "under 75 mile flat fee." The rate I was quoted was for unlimited mileage. I will be contesting the final bill.
Pros:Friendly and helpful. Quickly checked me in and sent me on my way.
Pros:They were able to deliver the car to my hotel and slightly reduce the online rate due to an arrangement with the hotel.
Cons:I was "upgraded" to a Ford SUV. I do not like SUVs and this one was particularly poorly designed in keeping with the majority of American-made cars. More expensive on gas, a detriment to the environment, and a shoddy car (bigger is rarely better).
Pros:Clean Car. BUT NOTHING makes up for the 1 1/2 hour delay at the check out counter.
Cons:One hour and 35 minutes in line !!!! When I joined the line there were approx 40 people in line. When I finally got the car, there were about still 50 in line Only three (sometimes four) counter personnel !!
Pros:they accommodated my early pickup
Pros:The car was in good shape, friendly service.
Cons:Car wasn't ready and I had to wait to get it cleaned. Also, I expended another 90.00 for car insurance that was pushed on me last minute and they told me it would be a 500.00 deposit to not have the insurance. I was also asked to pick out a car " I liked" in person when I already chose a price package online before pickup. I waited about 45 minutes to get out with the car, and had to wait while the car inspector measured a small scratch on the bumper when I returned though I took extreme care of the car on my 48 mile 3-day rental. The car was not examined thoroughly or by the same person when I picked the car up.
Pros:Brian made the arrangements for pickup at the Sedona general aviation airport a breeze. Everything worked as advertised even with the confusion if a road construction project at the airport with which Enterprise had to deal. Stupendous customer service and great value for money.