Pickup (CMH) staff did not apologize for giving me a car with a dead battery and made it seem like it was my fault. Drop off (PHL) shuttle bus drivers did their best to avoid picking up passengers - a few of us had to walk to the terminal. Hertz used to be a premium brand - now they are just average.
You should remove the option for Ft Wayne airport return. Hertz is not at the airport - I had to ask the protocol from the other car rental companies that basically said “ this is hertz MO” to charge the extra fee. Thankfully I didn’t have a flight - just a return. Had to drive to a downtown location (closed) to return on time.
I did not rent the car from this location. Upon arrival, attendant required proof of own car insurance. I do not have own car or insurance, which is why I was renting the car. The alternative provided was $40/day for complete insurance from the location itself. I rent cars very often - this has never been a requirement before as my credit card offers great insurance coverage.
Hertz still charges an extra daily fee to add a spouse as an authorized driver. Luckily it looks like a lot of car rental companies are moving away from this, but it's ridiculous
There was an extra charge for a second (spouse) driver which I don’t think we have ever had from another company. When I looked back at the agreement it did mention additional charges for another driver but didn’t say what they were (13$/day). I would have looked at another rental company if I had been aware upfront (like, the info not buried in the middle of the rental agreement) as it did push the price much past the competition’s price. The car was nice, clean, etc.
A little high priced fir a one day rental, otherwise clean car. No ‘cleaning product’ odor which was nice!
