4.0 OkayJun 13 2021
Cons: Parking in lot is terrible. They share a lot with a car dealer and there is barely enough room to drive through lot. Almost zero parking when we picked up. Car was not clean - both inside and outside, but we were stuck with the choice. Soon as I drove off the lot, the sensor said there was a flat tire. Sure enough the rear driver tire had a nail in it! Again, we had to have the car and returning it wasn't really an option. Tire Discounters fixed for free. When we returned, it was two hours after they were said to be open, but I still had to wait 45 minutes for someone to show up and unlock the place. When checking out, the guy just printed out the bill and gave it to me without going over it. I stayed until he did. I also tried calling customer service while waiting and the automated answering wasn't helpful at all. All in all, the customer service is not good and I've had better, cleaner rental vehicles elsewhere.
2.0 MediocreJun 11 2021
Pros: Car was niceCons: The car hand not been cleaned and Avis had one person working the counter and he had to also go get the cars. It took 1 hour and 50 minutes to get my car!!!!!! Unacceptable.
4.4 OkayOct 21 2019
Pros: Drop off was easy.Cons: It took a long time to pick up the car (40 minutes) even though there was only one person in front of me in line. The cars weren't ready. I had absolutely no choice, and the car was not what I had ordered. It was really flashy--something I did not want at all as a woman travelling alone.
10.0 ExcellentSep 12 2019
Pros: I made a reservation for a big car but it wasn’t quite large enough for what I needed, when I went back to see if I could upgrade to a bigger one, they changed the paperwork and within a few minutes for no charge, I had a bigger car ready to go! Thanks again!!Cons: Directions into the rental car pickup/dropoff locations in the airport. It was a little confusing and took us a while for figure out
5.6 OkayNov 25 2018
Watch for added chargesCons: Billled me $50 extra for fuel (I returned it full) and added insurance that I did not buy with the reservation. avis removed fuel charge but only 1/2 of the insurance charge after I complained. Not renting from again
2.0 MediocreSep 16 2018
Cons: I didn’t like that they ended up not even having a car for me that I reserved 3 days in advance. Terrible service. I will never rent a car from Avis again!!! Their solution was for me to do a round trip rental when I needed a one way. Obviously that was not going to work for me.
10.0 ExcellentJul 5 2018
Great servicePros: Professional and courteous.Cons: Nothing
2.0 MediocreDec 28 2017
Cons: Terrible! Avis sales person at the counter kept trying to sell me things and get me to upgrade for big $ when I was checking in. Wouldn't honor my Preferred status. The car was cheap, dirty, and wouldn't start on occasion. Customer service at Avis was terrible. Never did assist when I tried to fix the problems while enroute to my destination. Maybe that's their new sales technique if you just go with a standard car rather than allowing them to "up" your rental agreement at check-in.
4.4 OkayOct 16 2017
Bad carPros: The car was old, high mileage, bad electronics--crappy.
6.8 GoodSep 5 2017
Pros: The pick up and return process is pretty simple.Cons: The price was $391 at the rental counter. The price on Kayak was $152. The rep corrected it. Still waiting for the charge to post to my credit card so I can verify the correct price was charged.