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2,0
Hiden Fees/Rip Off
Pros: Nothing. Do not use this location, it's a scam.
Cons: Purchased insurance with rental online for $45 total. Upon arriving, the had no cars ready, drove us 20 minutes out of the way to another location, then said they don't except the insurance I paid for and that I lost that $45. Then told me they charge $45 per day for insurance!! In all we paid $415 for what was sold online for $130. DISGUSTING PEOPLE.
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9,2
Friendly and Helpful Service
Pros: The compact car that I'd reserved wasn't available so I was offered a Dodge Caravan at the same rate. I expressed my concern about using more gas with the larger vehicle and was offered a half tank of gas to be returned empty at no extra charge. I accepted the offer, and waited about 25 minutes for the replacement vehicle. Overall I was quite happy with the vehicle and with the friendly and helpful customer service.
Cons: The vehicle I'd reserved wasn't available, and I had to wait a little while for a replacement. Being just two days before Christmas, I understand that the demand for cars is quite busy, and it was really not much of an inconvenience.
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