10.0 ExcellentAug 3 2021
Fast to get a vehicle and easy to schedule. Staff was great and fast. Car was nice and comfortable to ride in for many hours.
10.0 ExcellentJul 31 2021
Will at the airport in Tyler answered everything single question I had with patience and a smile! 5 stars for Will!
10.0 ExcellentMar 9 2021
The young lady was helpful, and it was an easy pick up and drop off.
2.0 MediocreNov 30 2020
I went to pick up the car, they had hours up to 3 pm posted at the counter for the Saturday 11/28/2020. I was there just a few minutes before 3 pm. Nobody at the counter. Could here music playing in the adjacent employees room, and a personal bag was sitting in the counter chair. Knocked on the employee door twice and waited until 3:15. Couldn’t get assistance or a car. Looked up hertz rental and one was open till 4 pm near the airport in Tyler. Drove to this one before 4 pm, but it was closed also. Therefore wasn’t able to obtain a rental car to get me to Dallas love airport by 4:00am Sunday morning,. so required family member to drive 200 extra miles Sunday morning to go out of there way to drop me off at the airport . It would be better to have your places open to the times they post they are.
3.6 MediocreJun 5 2019
I would like my reservation honored. I needed a car. I had a reservation. Everyone there waiting had a reservation. We were all left stranded. We did not even get a cancellation. The hertz crew was home for the day. They left five hours early.Be open. Honor your reservations. Keep open during your business hours. If you want to make it right you can pay the $25 cab ride into town, the $90 I was forced to pay at the hotel and maybe the cost of car rental from Enterprise.
10.0 ExcellentNov 21 2018
Friendly ServiceFast pick up and drop off with kids. Friendly service and understanding with a special needs child.
7.2 GoodSep 7 2018
Car was fine, the service was not good!I liked the price and the car.I received a call that day that they were going to close early and I had to drive 45-50 minutes from home to get my rental from another Hertz. I did not feel like a valued customer when I picked up the car.
10.0 ExcellentOct 30 2017
It was clean and ready to go when I got there.It was confusing on the e-mail from Kayak - it said I had to take a shuttle, but the Hertz counter was in the airport & that is where I picked up the car.
10.0 ExcellentMay 30 2017
10.0 ExcellentFeb 14 2017
Friendly and competent (and quick!) counter staff. It's a small airport and easy to get around in, and the car rentals are a short stroll outside the door. Counter staff warned me about getting on Toll roads, because in TX, the customer gets billed for the automatic toll collection system (through car's license, I think). I appreciated that.