Pick-up location | Brookfield |
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Car types | |
Hire locations | 5 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4 locations in Brookfield
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Reviews
8,0 Very Good
Dec 2020
Pros:
I was given a free upgrade car. 2021 GMC. Also I saved an additional 70$ upon arrival. Overall I would recommend kayakCons:
A Gas filled car. Upon arrival they did not have a fueled vehicle ready. I had to refill myself. But at the return of the rental I had the option to bring it back the way I picked it up. So good thing is I didn’t have to refill before drop off.10,0 Wonderful
Jul 2020
Pros:
Everything went smoothly even during these unprecedented times. Everyone was friendly and professional. There was a slight hiccup with pricing, but they honored the price I was quoted online when I showed them without any hassle.10,0 Wonderful
Jul 2020
Pros:
Pick up and drop off was quick and easy. Staff went through the car to make sure everything was clean and gave a quick tutorial on how things operated in the car.7,2 Good
Nov 2018
Pros:
Plenty of room, got an up grade because yhay didn't have what i asked for.Cons:
Car was a bit bigger a bit more on gas than asked for so gas was a bit more.10,0 Wonderful
Aug 2016
Pros:
Everything was great. Very smooth transaction and got a great deal on a brand new Expedition. After hours drop off was a plus. Would definitely recommend.10,0 Wonderful
Oct 2022
2 locations in Brookfield
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10,0 Wonderful
Sep 2022
2,0 Poor
Nov 2017
Cons:
They rented us a car to pickup on a day that they were not open and then would not change the reservation to a location that was open. Eventually I got the reservation changed to the airport, when I got there the line was 15 people long and after 10 minutes of waiting only one person was serviced. I went to another car rental agency and rented a car for $40 dollars more.2,0 Poor
Oct 2017
Cons:
Reserved car 2 days prior to trip. No vehicle available to pick up on day of trip.3,6 Poor
Jun 2017
Pros:
Convenient locationCons:
Rental office in the middle of hotel being renovated. Not a pleasant walk from parking lot to office. Got "non-smoking" car with bad cigarette smell. Rep was unable to answer questions on how to pay tolls in Illinois.6,8 Okay
May 2017
Pros:
Car was clean and almost newCons:
Drop-off times and Pickups were terrible dropped off a day early and they wouldn't credit me any money back that was kind of pathetic6,8 Okay
Dec 2015
Cons:
I dropped off at a different location. On the web site as well as the paper work it said the Budget office was at a Best Western Hotel. Not familiar with the area , I was looking for the Best western not an address. The Hotel had changed ownership and the name was different. I tried calling the office and was transfered to National Budget hdqrs and they could not help me. So I finally located the address on the NEW Hotel!!!2 locations in Brookfield
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2,0 Poor
Apr 2021
Pros:
Nothing. Complete disappointment.Cons:
When they see you are a Kayak/Priceline customer there is NO customer service. The little I saved by going thru them they literally screwed me with the insurance. You can pay for the car at the counter but NIOT the insurance! You are not told that up front. The staff was most unhelpful. They never showed me tthe car or went over anything - no time for Kayak/Priceline customers at all!8,8 Very Good
Jan 2017
Pros:
Excellent customer service by front desk.10,0 Wonderful
Oct 2022
10,0 Wonderful
Aug 2022
One location in Brookfield
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2,0 Poor
Oct 2022
8,0 Very Good
May 2021
Pros:
Drop off was on day office closed and was easy. Just write down mileage, date and time returned. .Cons:
Office closed at 5pm and pick up was scheduled for 5pm. When I got there a little late due to lack of signage for pick up and traffic, they were closed and it cost me a day of vacation. No number to call or anything. When I called Hertz, it went to National line and they wouldn’t help me because I booked through Kayak. When I went the next morning to pick it up, I mentioned it to the counter person and she was rude about it and not concerned.4,0 Mediocre
May 2021
Pros:
car was comfortable and had nice features and was maintained wellCons:
car was dirty smelled like cigarete smoke could not see our of of windows called customer service multiple times with no resolution charged me for an extra driver even though inhave triple a and when i went to drop car off the lobby was closed so i couldnt even talk to anyone about the issues we had either10,0 Wonderful
Apr 2021
Pros:
The staff was very niceCons:
The staff was great but perhaps the selection of mini vans could be better as the one we had didn’t have great mileage4,8 Mediocre
Oct 2020
Pros:
It was a convenient location for us.Cons:
Our car was not available so they “upgraded” us but it wasn’t really what we needed in terms of luggage space. The car was clearly not cleaned before we got it, which besides being gross is also a Covid concern. Plus the gas tank was only 3/4 full. We were not given any sort of compensation for the gas shortage, just a shrug and a comment to put it in our survey.10,0 Wonderful
Aug 2020
Pros:
I got a sweet little Nissan Rogue - exactly what I wanted. It was a brilliant little car for my trip. It was perfect. The people at the little rental center were very nice - and efficient. I got the best price and I compared the costs with other rental companies.Cons:
Let folks know that this rental office is located INSIDE the hotel! That's itOne location in Brookfield
Most popular car type | Mini |
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