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2 locations in Bristol
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Reviews
4,8 Mediocre
Aug 2020
Pros:
The car itself.Cons:
The fees and taxes portion of the original contract I paid for when I picked up the vehicle. Upon return of the vehicle I had to pay the same fees and taxes again. Also, how dare that you charge 15.00 for each toll on top of the state toll charges and the 15. each toll was alot more than each toll. I will never use thrifty again and will post negative reviews each and every place i can on a daily basis.6,8 Okay
Aug 2020
Pros:
Staff was quick and courteous, but not personal.Cons:
I felt like I paid a lot for the car, including insurance.5,2 Fair
Jul 2020
Pros:
I believe my bill might have been incorrectCons:
Better explanation of fees5,2 Fair
Jun 2020
Cons:
this was a SMOKING CAR, awful I don't smoke3,6 Poor
May 2020
Cons:
Car was filthy. Never cleaned, smoke smell, literal spit on door, unclean surfaces throughout... During a pandemic.8,0 Very Good
Feb 2020
Pros:
yes friendly and easy to complete rentalCons:
nothing3 locations in Bristol
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2,0 Poor
Apr 2019
Pros:
NothingCons:
This rental never happened. They started calling me Thursday, for the Saturday rental, saying they were. It sure they would have the truck I requested. Friday, they went back and forth saying they would have it, then they would not. Finally they said I could rent Monday and pick up from another loca10,0 Wonderful
Jul 2018
Pros:
Local, better than driving to airport. Brand new carCons:
Only two cars available- but we got a free upgrade and the vehicle was brand new!10,0 Wonderful
Jul 2017
Pros:
The guy that helped me set up my rental was extremely nice. I was trying to get a car closer to the airport and I felt he went above and beyond to try and help me. In the end, I wound up going to the same place I was supposed to go to and he was helpful. He had called me when to check in on if I got the rental moved. Friendly and awesome service. Pick up and drop off were quick and easy.Cons:
Nothing. Everything was great.7,2 Good
Jun 2017
Cons:
Location only staffed by 1 person, had to wait for associate to return from lunch10,0 Wonderful
Dec 2016
Pros:
I wish they had a pickup and drop off service like enterprise. Other than that it was great service for the price. They accepted my debit card with credit check.3 locations in Bristol
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10,0 Wonderful
Sep 2020
Pros:
Car was greatCons:
There was no way to get employees attention inside the building. I had no way of knowing if they saw me and someone was coming to help or not.2,4 Poor
Jan 2020
Pros:
Staff friendly, but incompetent. Lots of opportunity for training here.Cons:
1) Have the vehicle ready for pickup at the appropriate time. Ours was dirty, and had less than 1/4 tank of gas. 2) Improve team communication. We reserved an SUV because we were 5 traveling together, and I communicated this to the Enterprise staff twice. They still got it wrong. I told them early on the morning of our rental when I called (per their request) to confirm the rental. I told them again when we called for pickup at 3:45 pm. They showed up in a sedan that held 4 (including their driver), so half of our party had to wait at the train station for another pickup. 3) VERY long delay at pickup due to issues #1 and #2. They offered to put gas in the car, and we agreed, thinking that the amount of gas in the car at that time wouldn't even get us out of town. But their gas run took 40+ minutes. Did they go all the way to the airport for it? As a result, instead of slipping out of town before rush hour, we had to drive into the heart of it. They should have warned us of the distance they had to travel for the gas, and the amount of time it would take. 4) No ice scraper in a vehicle, in the winter, in New England. Had to ask for that too.2,0 Poor
Aug 2018
Pros:
NothingCons:
We ordered online. Got the confirmation and then once we were in the Uber on the way to the pick up, Enterprise called to tell us they had no cars available. No care and out $25 for the Uber ride. I’ll never rent from Enterprise.5,2 Fair
Jul 2018
Pros:
Comfort of upgrade. Pleasant demeanor of site manager. Location.Cons:
Took forever to drop off. Car workings not adequately explained. Unavailability of my preferred vehicle size not forewarned. Hard sell of unnecessary coverage.2,0 Poor
Jul 2018
Cons:
Booked a res at store near me agent said it was for another location, but was 2nd time that week it happened. Short on time we tried a different location, after confirming this other location had cars avail she transferred my res and I drove 30 mins out of my way. Sat in traffic got to other location only to find they had NO rentals avail. I booked this res a week prior. Store mgr said he'd find me a car, offered an upgrade (reserved full size). I was given a compact sport suv. This was, after sitting in their store for another 30 mins. Then after returning the car I was charged $44.00 more for returning 2 hours late due to traffic (I called ahead).10,0 Wonderful
May 2018
Pros:
The staff were friendly, upgraded the car and waivered part of the deposit fee so we were able to have more spending money on our trip.Cons:
I liked everything about this service and would use it again to go on a road trip.One location in Bristol
One location in Bristol
Most popular car type | Intermediate |
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