Pros:they were very friendly despite the fact that I had the wrong pickup time and was 6h later
Pros:Everything about the rental went smoothly, the car was clean and comfortable.
Cons:It was a bit confusing to find the rental place, since Basel airport has a french side and a swiss side. Of course it's not Hertz's fault, just pay attention if you're renting in Basel airport. Another point is that we paid in advance for a second driver and ended up not using it - would have been nice if there was an option to add another driver in the middle of the trip.