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One location in Bay City
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Reviews
8,0 Very Good
Jul 2020
Cons:
Smelled of cigarette smoke!!!!!10,0 Wonderful
Jun 2020
Pros:
Friendly fast serviceCons:
Nothing5,6 Fair
Feb 2020
Pros:
The staff was friendlyCons:
The level of vehicle I chose was not available when picked up so I had to go to a lower level2,0 Poor
Jan 2020
Cons:
Respond the phone.....I tried for hours...days and never pick up the phone2,0 Poor
Dec 2019
Cons:
Even though I received an email confirmation that everything was received, when I showed up to pick up my car I was informed they were out of rentals. Horrible service!!!!!10,0 Wonderful
May 2018
Pros:
Clean, reasonable price, easy pickup/dropoffOne location in Bay City
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10,0 Wonderful
Feb 2020
Pros:
The CarCons:
The Price8,4 Very Good
Nov 2019
Cons:
The only complaint I have is the windshield wipers are terrible. We were in a rain storm and they were not even clearing the window. This could be dangerous.10,0 Wonderful
Aug 2019
Pros:
Easy drop offCons:
Instructions when I reserved the car said something about calling for pick up which was confusing10,0 Wonderful
Mar 2016
Pros:
Quick,easy drop off.Cons:
NA10,0 Wonderful
May 2022
One location in Bay City
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Reviews
2,0 Poor
Apr 2018
Pros:
Mark at Saginaw location was great trying to help me, But he failed. You hung up on him (your manger) twice trying o fix my reservation Hire people that can't speak Englis!!!!!!!!!!! on you reservation line. My reservation was never fixed and you overcharged me . Terrible service .Cons:
Nothing you suck!!!!!!!!!!! I waited 45 minutes trying to fix my reservation never happened4,0 Mediocre
Mar 2017
Pros:
Representative at the counter was pleasantCons:
The car was very small and uncomfortable (not what I thought I was going to get). I paid more than I expected. I paid double for liability coverage and I didn't even know it.One location in Bay City
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Reviews
2,0 Poor
Jun 2021
Pros:
NothingCons:
Could have gotten the vehicle that I asked for rather than something that did not serve my planned purpose.2,0 Poor
Oct 2018
Pros:
NothingCons:
How I waisted my time and money to go rent a vehicle at a business that didn't even exist. I was beyond furious. I got a ride there to pick up the vehicle. It was an hour drive to get there. Just to find out the place literally does not exist.8,0 Very Good
May 2022
10,0 Wonderful
Oct 2021
1,9 Poor
Aug 2021
2 locations in Bay City
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Reviews
2,0 Poor
Nov 2016
Cons:
I searched a rental car from MBS to TVC on Kayak. I booked a reservation thinking I was picking my car up from the airport at MBS. My reservation said "on airport" underneath the address to pick up the car. I got to MBS and they did not have a reservation for me but said I made the reservation at the Saginaw location. MBS did not have a car to give me at the time and neither did any other rental place at MBS. I called the Saginaw location and was told no one could pick me up due to contract issues. I had to find my own transportation to the Saginaw location. I felt like no one was willing to help me or go above and beyond to try to help me. No taxi numbers were provided or really any sympathy for my situation. No one could explain to me why my reservation said "on airport" but yet I did not have an airport reservation. When I got to the Saginaw enterprise since I had booked on Kayak it seemed there was nothing anyone could do to reimburse the $46 I had to pay in taxi fare to get to the Saginaw location. Also, once I started driving the rental car I noticed the tire pressure light was on on the dashboard. I had to turn around and go back to the Saginaw location so they could put air in the tires. Overall I am completely unsatisfied with my rental experience through Kayak and will not be using it again.10,0 Wonderful
Jul 2022
1,9 Poor
Jul 2021
One location in Bay City
One location in Bay City
One location in Bay City
One location in Bay City