Crown Regency Hotel & Towers

the bathroom is spacious

the room that was first given to us have a very low performing aircondiotioning unit as well as the unsual smell inside the room

Location is good...Close to Starbucks for that morning coffee!!!

TV didn't work... No Internet in room. Had to go too lobby to use free wi fi. Rooms are tired.Bathroom ave. Room on 9th Floor but had to go to 10th floor then walk down -Hard with suitcases . Probably not stay there again. Very disappointing.

The location and the staff.

Talking about my room 810 location, it was very tiring to reach as I had to ride the elevator up to 10th floor then take the wooden stair going down passing by the swimming pool. From the 10th floor, another wooden stair going down to 9th and then to 8th floor which is at the second building.

The bellhop guys were accomodating enough.

We were at the junior suite and the room was cockroach infested so they transferred us to club ultima residences side. My daughters first room also was infested, they were also transferred to another room. Towels don't look fresh at all.

Nothing

No internet and TV connection. Air-condition is not working good, it's hot in our room. We ordered a heavy breakfast, they gave us a light breakfast. Because; we have to leave early. The water of the shower is to close to the side. On our 1st day, we already told them about the Internet and it was not fixed until we left. The hotel is so dark, poorly lighting in the hallway. I paid for the executive corner room and executive deluxe room with the view and there is no view. I understand that you are under renovation but you should gave us a room that is comfortable, especially the air conditioning. It looks good in the picture but I was so disappointed. This the sample of expectation versus reality. I booked last April and I paid the full amount. I thought I would get a better place to live in Cebu.