Best Western Pocaterra Inn

Location was great but that is it.

We booked a room that was *supposed* to have a balcony, as well as a jetted tub in the bathroom with a large window above it. We were first very disappointed when we checked in, as our room in fact DID NOT have a balcony at all. The jetted tub was simply a bathtub with jets and there was absolutely no window above the tub as the photos had depicted. We tried to have a jacuzzi (around midnight after returning to the hotel from business) only to find that the water pressure was SO LOW that after 15 min. we only had inches of water in the tub. My fiancé spoke to the front desk and the attendant was VERY rude and even questioned why we would be having a bath at midnight which is absolutely none of her business. My fiancé proceeded to ask her to write a note for the manager to have first thing in the morning to get this fixed as we had paid for the jacuzzi room for a reason and she refused to write it down. He had asked a few times and she got very rude with him so he chose to walk away at which point she was yelling at him and he advised he would be speaking with the manager. When he spoke to the manager my fiancé had to push a few times to get this rectified so maintenance was sent up to look - they advised it does need repair to which the manager requested that my fiancé leave the room for a couple of hours (he was there to relax for the day as I was gone for a photography session for the full day again and also had no vehicle). My fiancé advised that is not fair, nor possible. The manager did not propose any other solutions or refund or switch of rooms at all. My fiancé had to escalate it and request a refund as we were paying for a room that we certainly did not receive nor get to use the amenities to. They finally agreed to refund 1 of the 2 nights. We left this hotel feeling more stressed then when we went and should not have had to deal with this on holidays. Awful service from the staff member as well as the manager. Highly do not recommend.