Krystal Urban Cancun

Avenida Sayil SM4A, Lote 7, 77500 Cancún, Quintana Roo, Mexico
+52 998 848 8000

Cheapest
rate per night

8,0

Excellent
based on 1 052 reviews
Krystal Urban Cancun - Cancún, Quintana Roo, Mexico
Check-in
-
Check-out
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Provider Nightly total
AMOMA.com R1 057
TripAdvisor R1 070
HotelTonight R1 144
AMOMA.com
TripAdvisor
HotelTonight

Good to know

Value for money 7,8
Distance to city centre 1,1 km
Location rating 8,2
Nearest airport Cancun
Distance to airport 13,9 km

Rooms

Check-in
Check-out

Standard rooms

R1 070+

Photo
Bed type
Provider
Nightly base price
IMAGE
King bed
R1 070 per night
IMAGE
King bed
R1 173 per night
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King bed
R1 202 per night
IMAGE
Unknown
R1 225 per night
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Unknown
R1 250 per night
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Unknown
R1 254 per night
IMAGE
Unknown
R1 298 per night
IMAGE
Unknown
R1 337 per night
IMAGE
Unknown
R1 372 per night
IMAGE
Unknown
R1 475 per night
IMAGE
Unknown
R1 485 per night
IMAGE
Unknown
R1 578 per night
IMAGE
Unknown
R1 639 per night
IMAGE
Unknown
R1 679 per night
IMAGE
Unknown
R1 692 per night
IMAGE
Unknown
R1 692 per night
IMAGE
Double bed
R1 803 per night
IMAGE
Unknown
R1 820 per night
IMAGE
Double bed
R1 867 per night
IMAGE
Unknown
R1 867 per night
IMAGE
Unknown
R1 867 per night
IMAGE
Unknown
R1 867 per night
IMAGE
Unknown
R2 014 per night

Double rooms

R1 057+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R1 057 per night
IMAGE
King bed
R1 072 per night
IMAGE
Unknown
R1 161 per night
IMAGE
King bed
R1 173 per night
IMAGE
Double bed
R1 208 per night
IMAGE
Double bed
R1 208 per night
IMAGE
King bed
R1 257 per night
IMAGE
Double bed
R1 328 per night
IMAGE
Double bed
R1 512 per night
IMAGE
Double bed
R1 519 per night
IMAGE
Double bed
R1 723 per night
IMAGE
Double bed
R1 847 per night
IMAGE
Double bed
R1 886 per night

Reviews

Pros

Cons

Traveller rating

71
51
30
5
2

Time of year

Traveller type

Show reviews that mention

+
airport shuttle in 16 reviews
beach club in 27 reviews
bed nice in 14 reviews
close to many restaurants in 4 reviews
conveniently located in 20 reviews
dirty room in 66 reviews
easy walk in 8 reviews
free welcome drink in 8 reviews
good food in 22 reviews
good location in 38 reviews
hot water in 19 reviews
hotel was nice in 63 reviews
las americas in 3 reviews
nice pool in 29 reviews
nice view in 23 reviews
plaza las in 5 reviews
room service in 21 reviews
room was very big in 14 reviews
room wifi in 13 reviews
staff were very rude in 78 reviews
zona hotelera in 4 reviews
zone in 7 reviews
  • Excellent
    Aug 2019
    10,0

    I love Everything.

    None

  • Excellent
    Aug 2019
    8,8

    The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...

    The first room had a bad smell like an old teen sock was left ..

  • Okay
    Jul 2019
    5,8

    King size bed. AC worked fine (even though it was noisy).

    We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.

  • Okay
    Jul 2019
    4,2

    Online appears they have free shuttle but no they don’t have also when you get there and ask for your reservation they give another price and the staff don’t speak a good English definitely I never come back again to this Hotel !!

  • Good
    Jul 2019
    6,3

    All good. (I think a four star hotel should have a refrigerator).

    Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.

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About

Overview

At the marvelous Tajamar Malecon area in Cancun; Krystal Urban Cancun offers the luxury and comfort you need in your business or leisure travel.Ideal for the perfect business trip or enjoying an exceptional vacation with an unsurpassable location in downtown Cancun and only steps away from the Tajamar Malecon; perfect for a walk at sunset or breathing the sea breeze at any time of day, enjoying the peace and harmony that the environment transmits.Krystal Urban Cancun offers 192 rooms with services and amenities that guarantee a pleasant stay, panoramic views of the city or to the beautiful Caribbean Sea from any of its 18 floors, foodservice onsite, meeting rooms and facilities for social event or business.

iHotelier/iStay

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

8,0 Excellent

based on 1 052 reviews

8,4

Cleanliness

8,1

Comfort

7,9

Staff

7,8

Value for money

Check in

15:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Fitness centre
Disabled access
Business centre
Car hire
Internet
Concierge service
Laundry service
Meeting/Banquet facilities
Room service
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Air-conditioned
24-hour front desk
Safe
Storage available
Free Wi-Fi
Terrace/Patio
Lift
Free airport shuttle
Pets not allowed
Parking (surcharge)
Laundry facilities
Hot tub

Photos

Krystal Urban Cancun - Cancún - Building Provided by ICE Portal All photos (31)
Krystal Urban Cancun - Cancún - Banquet hall Banquets (3)
Krystal Urban Cancun - Cancún - Bedroom Bedroom (12)
Krystal Urban Cancun - Cancún - Dining room Dining room (1)

Location

Most popular landmarks

  • Parque Las Palapas 1,5 km
  • Iglesia cristo rey 1,5 km
  • Parroquia de Cristo Resucitado 3 km
  • Torre Escenica 3,4 km
  • Playa Langosta 4 km
  • Playa Tortugas 5,4 km

Getting around

Cancun 13,9 km
Playa Del Carmen 64,6 km

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