Good to know
|Value for money||7,8|
|Distance to city centre||1,1 km|
|Distance to airport||13,9 km|
|"Spacious rooms and good staff."||(in 32 reviews)|
|"Very nice view from our room"||(in 21 reviews)|
|"hotel was nice and clean."||(in 30 reviews)|
|"Very dirty room and dirty towels."||(in 15 reviews)|
|"Recepción staff was rude"||(in 14 reviews)|
|"Hot water seemed to come and go."||(in 6 reviews)|
Time of year
Show reviews that mention
|airport shuttle||in 16 reviews|
|beach club||in 27 reviews|
|bed nice||in 14 reviews|
|close to many restaurants||in 4 reviews|
|conveniently located||in 20 reviews|
|dirty room||in 66 reviews|
|easy walk||in 8 reviews|
|free welcome drink||in 8 reviews|
|good food||in 22 reviews|
|good location||in 38 reviews|
|hot water||in 19 reviews|
|hotel was nice||in 63 reviews|
|las americas||in 3 reviews|
|nice pool||in 29 reviews|
|nice view||in 23 reviews|
|plaza las||in 5 reviews|
|room service||in 21 reviews|
|room was very big||in 14 reviews|
|room wifi||in 13 reviews|
|staff were very rude||in 78 reviews|
|zona hotelera||in 4 reviews|
|zone||in 7 reviews|
I love Everything.
The amazing view from the pool was extremely impressive as well all the staff & my room was upgraded because the first room had an extremely ugly smell but the upgraded meet all my expectations and more , thanks to all the staff including the extremely nice person( male houseman) that cleaned my room, I stayed 5 days & 6 nights , I stayed in 1005 by the way .. Thanks for making my incredible vacation in Mexico awesome ...
The first room had a bad smell like an old teen sock was left ..
King size bed. AC worked fine (even though it was noisy).
We stayed in the 7th floor, as soon as the elevator opens it smelled bad, like humidity, then we realized the AC on the hallways was off! In the morning they turn off the AC on the lobby too, we don’t understand why. There is no mini fridge, no cremora or sugar for the complementary coffee they put in the bathroom. There are no bedside lamps and the AC is very noisy. We ordered sushi (room-service), we just tasted it and it was terrible, so we called to give it back. They did not give us a refund or said anything. We think that they should not sell sushi if it’s of such bad quality and taste. The bathroom smelled like urin when we got there, we had to ask for them to clean it. The location is great if you have a car if not, is expensive to get to the hotel zone, THERE IS NO UBER, so you have to take a taxi everywhere you go and is very expensive. We ended up renting a car, and we regret not doing it at the airport.
Online appears they have free shuttle but no they don’t have also when you get there and ask for your reservation they give another price and the staff don’t speak a good English definitely I never come back again to this Hotel !!
All good. (I think a four star hotel should have a refrigerator).
Rooms not ready: We were not originally booked in this hotel and had to relocate as the original hotel had building works ongoing which we were only alerted to at the airport arrivals which was really disappointing. As such we made a booking for that evening at 6.30pm for a STD Room with Queen-size bed. When we arrived at the hotel, approximately 7.30pm they told us the rooms weren’t ready and we would have to have a twin room. Obviously I wasn’t happy and asked why they had taken the booking which said it was available. So they placed us in the twin and we could move rooms the following morning. We went to reception the following morning again to be told no rooms were available and that they wouldn’t be until 1pm. This we complained about and ultimately managed to get into our new room at 11am. By this time we had been travelling and not unpacked for almost 36hrs in the same clothes so we were not happy and it spoilt the start of our holiday. Toilet flushing problems. 1. Continual flushing - Eng fixed 2. Really poor flushing & returning of waste (this really needs sorting) Safe Access Faulty This became faulty and needed an engineer to fix it. Door Access: This became faulty and needed 2 separate engineers to attend and enable access to our rooms in the early hours of the morning Drying of towels / clothes. There was nowhere to hang wet towels / clothes. We did place them outside on the balcony but were asked to remove them. Large balcony, A nice large balcony would have benefitted from some furniture.
At the marvelous Tajamar Malecon area in Cancun; Krystal Urban Cancun offers the luxury and comfort you need in your business or leisure travel.Ideal for the perfect business trip or enjoying an exceptional vacation with an unsurpassable location in downtown Cancun and only steps away from the Tajamar Malecon; perfect for a walk at sunset or breathing the sea breeze at any time of day, enjoying the peace and harmony that the environment transmits.Krystal Urban Cancun offers 192 rooms with services and amenities that guarantee a pleasant stay, panoramic views of the city or to the beautiful Caribbean Sea from any of its 18 floors, foodservice onsite, meeting rooms and facilities for social event or business.
based on 1 052 reviews
Value for money
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Reviews about Krystal Urban Cancun
Most popular landmarks
- Parque Las Palapas 1,5 km
- Iglesia cristo rey 1,5 km
- Parroquia de Cristo Resucitado 3 km
- Torre Escenica 3,4 km
- Playa Langosta 4 km
- Playa Tortugas 5,4 km
|Playa Del Carmen||64,6 km|