Hotel Casa Maya

4 stars
Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
8,1
Very good
based on 2985 reviews
2 985 reviews
Thu 30/10
-
Fri 31/10
1 room, 2 guests
Deals from
R3 979
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room
R3 979
Double room
R4 442
King room
R4 542
16 more Hotel Casa Maya deals
16 more Hotel Casa Maya deals
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness centre, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.

This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. It also has child-minding services, a currency exchange and a reception that is available 24 hours a day.

The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.

Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. A selection of drinks can be savoured at the in-house bar.

Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun, as well as everything the local area has to offer. The Museo de Arte Popular Mexicano is also nearby.

Latest deals for Hotel Casa Maya

Thu 30/10
Fri 31/10
Double room
No inclusions
bed type unknown
R4 442
nightly with VAT
No inclusions
bed type unknown
R4 459
nightly with VAT
No inclusions
bed type unknown
R5 358
nightly with VAT
Standard Room
No inclusions
bed type unknown
R3 979
nightly with VAT
No inclusions
bed type unknown
R4 216
nightly with VAT
No inclusions
bed type unknown
R4 776
nightly with VAT
No inclusions
bed type unknown
R5 328
nightly with VAT
King room
No inclusions
1 king bed
R4 542
nightly with VAT
Superior room
No inclusions
bed type unknown
R8 820
nightly with VAT
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.

Amenities at Hotel Casa Maya

  • Private beach
  • Outdoor pool
  • Indoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Body soap
  • Air-conditioned
  • Conditioner

Services and conveniences

  • ATM on-site
  • Business centre
  • Safety deposit box
  • Entertainment staff
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • 24-hour front desk

Pool and spa

  • Pool bar
  • Heated pool
  • Spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pool with a view
  • Water slide

General

  • Family rooms
  • Sea view
  • Seating area
  • Slippers
  • Soundproofing
  • Pool view
  • Storage available

Kitchen

  • Electric kettle
  • Microwave
  • Tea/coffee maker
  • Refrigerator
  • Coffee machine
  • Kitchenette

Dining

  • Packed lunches
  • Snack bar
  • Restaurant
  • Bar/Lounge
  • Breakfast in the room
  • Vending machine (drinks)

Things to do

  • Gift shop
  • Eco tourism
  • Scuba diving
  • Beauty salon
  • Water park
  • Water sport facilities (on site)

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Swimming pool toys
  • Kids' club
  • Playground

Parking and transportation

  • Airport shuttle
  • Free parking
  • Valet parking
  • Private parking
  • Shuttle service (additional charge)

Accessibility and suitability

  • Disabled access
  • Lift
  • No smoking
  • Designated smoking area

Bathroom

  • Shower
  • Hairdryer
  • Bathrobe
  • Private bathroom

Outdoor

  • Terrace/Patio
  • Beach towels
  • Private beach
  • Garden

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Iron and ironing board

Bedroom

  • Alarm clock
  • Sofa bed
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Tennis

Reviews of Hotel Casa Maya

8,1
Very good
2985 verified ratings
Wonderful
1346
Very good
624
Good
395
Okay
193
Fair
158
Mediocre
91
Poor
178

Summary of reviews

Guests say
Guests appreciated the beach and water park, which were great for families. However, many reviews pointed out significant issues with service, cleanliness, and food quality. The staff was often described as unhelpful, and the dining options were limited and unsatisfactory. Overall, while the location and some amenities were enjoyed, the negative aspects overshadowed the positive experiences for many guests.
AI-generated from customer reviews
Location8 out of 10
Atmosphere7.5 out of 10
Cleanliness1.5 out of 10
Service1 out of 10
Sort by:Most recent

Show results that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

10
Wonderful
TJ, Aug 2025
Beautiful property, fresh and clean. Dining staff were impeccable! Had an excellent talk with the entertainment manager, Juan, and we had a great time chatting. He was very engaging and personable. Po...
Read more
4.0
Mediocre
Anonymous, Oct 2023
Cleaning (room) staff was excellent. Dinning staff was not great.
10
Wonderful
Anonymous, Jul 2017
Pros (+) Everything and everyone was wonderful!
Cons (-) Nothing! Everything was fine!

Location

Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo

What's nearby

  • Cancun Golf Club at Pok Ta Pok2.1 km
  • Cancun Convention Center3.4 km
  • Puerto Cancun3.4 km
  • Hard Rock Cafe Cancun3.5 km
  • CoCo Bongo Cancun3.6 km
  • La Isla Shopping Mall4.1 km
  • Kukulcan Plaza4.9 km
  • Glorieta del Ceviche5 km
  • Puerto Juarez5.1 km
  • Gran Puerto5.2 km
  • Spa at The Royal Sands5.4 km
  • Estadio de Beisbol Beto Avila6.1 km

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 12:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Hotel Casa Maya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Hotel Casa Maya

  • Where is Hotel Casa Maya located?

    Hotel Casa Maya is located at Boulevard Kukulcan km 5.5 Zona Hotelera in Hotel Zone, 5,3 km from the centre of Cancún. Cancun Golf Club at Pok Ta Pok is the closest landmark to Hotel Casa Maya.

  • When is check-in time and check-out time at Hotel Casa Maya?

    Check-in time is 15:00 and check-out time is 12:00 at Hotel Casa Maya.

  • Does Hotel Casa Maya offer free Wi-Fi?

    Yes, Hotel Casa Maya offers free Wi-Fi.

  • Does Hotel Casa Maya offer free parking?

    Yes, Hotel Casa Maya offers free parking.

  • How far is Hotel Casa Maya from the airport?

    Hotel Casa Maya is 15,8 km from Cancun. Hotel Casa Maya is 71,6 km from Cozumel.

  • Does Hotel Casa Maya have a pool?

    Yes, Hotel Casa Maya has a pool on-site.

  • How does KAYAK find such great Hotel Casa Maya hotel deals?

    KAYAK scours the web for all room deals available at Hotel Casa Maya in Cancún and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Casa Maya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Casa Maya.

Nearby hotels and places to stay

Closest

See more nearby stays
4-star hotel
69% cheaperReal Inn Cancún7.4 Good (4 447 reviews)0,22 kmOutdoor pool, Fitness centre, RestaurantR1 445+
5-star hotel
5% cheaperRiu Caribe8.6 Excellent (815 reviews)0,47 kmSnorkelling, Outdoor pool, beachfrontR4 444+
3-star hotel
46% cheaperSunset Marina Resort & Yacht Club8.1 Excellent (315 reviews)0,62 kmRestaurant, Room service, Coffee machineR2 507+
4-star hotel
22% cheaper
The Sens Cancun
7.5 Good (590 reviews)0,67 kmPrivate beach, no minors, snorkellingR3 642+

Cheapest

See cheapest stays in Cancún
3-star hotel
81% cheaperHotel Calypso Cancun7.1 Good (664 reviews)1,14 kmOutdoor pool, Indoor pool, RestaurantR887+
3-star hotel
75% cheaperAquamarina Beach Hotel Cancun7.3 Good (112 reviews)1,22 kmPrivate beach, Fitness centre, RestaurantR1 190+
4-star hotel
69% cheaperReal Inn Cancún7.4 Good (4 447 reviews)0,22 kmOutdoor pool, Fitness centre, RestaurantR1 445+
3-star hotel
68% cheaperHotel Maya Caribe Faranda Cancún7 Good (446 reviews)0,89 kmPrivate beach, snorkelling, Spa and wellness centreR1 484+

Most recommended

See most recommended stays in Cancún
5-star hotel
5% cheaperRiu Caribe8.6 Excellent (815 reviews)0,47 kmSnorkelling, Outdoor pool, beachfrontR4 444+
4-star hotel
35% cheaperOccidental Costa Cancun8.2 Excellent (3 380 reviews)1,04 kmOutdoor pool, beachfront, Spa and wellness centreR3 034+
3-star hotel
46% cheaperSunset Marina Resort & Yacht Club8.1 Excellent (315 reviews)0,62 kmRestaurant, Room service, Coffee machineR2 507+
4-star hotel
22% cheaper
The Sens Cancun
7.5 Good (590 reviews)0,67 kmPrivate beach, no minors, snorkellingR3 642+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

8,1
5,3 km
Cancun
15,8 km

Everything you need to know for your stay in Cancún

Not what you’re looking for? Find thousands of other hotels, flights and car hire with KAYAK.