Guest reviews
Overall rating
7,4
Good
Based on 4 177 reviews
Cleanliness
7,0
Comfort
8,0
Pick-up/Drop-off
7,3
Value for money
7,8
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
0
2
1
0
2
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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7,2
Good expirience, car a bit dirty
Pros: Easy pick up and drop off for a Toyota camary
Cons: Car was quite dirty upon pick up
review from
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7,6
Nice Vehicle - Dirty Windshield
Pros: 2017 Escape was a comfortable vehicle. Quick in & out on the rental.
Cons: Don't understand how a car can be prepped for rental with dead bugs plastered all over the windshield & the inside of the windshield is dirty.
review from
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6,0
Pros: Sarah went above and beyond
review from
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2,0
Pros: Horrible Company!
Cons: Budget is not a customer friendly organization. I booked a vehicle over 30 days in advance. I showed up the night before to see if they had the vehicle ready for my rental. 1. First of all the person at the counter said I made the reservation the day before I arrived to check on the status of the vehicle. 2. Budget didn't have a car in the area that I had booked. The customer service agent asked me to drive 30+ miles to pick up a vehicle from a different location. 3. If I had not checked to see if I had a vehicle I would have not known that my reservation was not going to be filled. 4. The customer service agent tells me that they don't fill multiple reservations a week. This company is disorganized and improperly managed. They should not be considered for a rental car!
review from
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2,0
No Service
Cons: After completing reservation online I went to the local Budget store to pick up rental and first they didn't even see my reservation. Once they found the reservation they then told me it would be at least 6 hours before a car would be ready for me. Why wasn't this communicated to me when I did the reservation? I would not have gotten a ride there and went thru all of the extra planning had I known this in advance. JH
review from
Other suppliers in Lee's Summit scored
Where can I find Budget hire cars in Lee's Summit?
308 Northeast 291 Highway, Budget car hire
Address
308 Northeast 291 HighwayHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 10:00 - 14:00 |
| Sunday |