Guest reviews
Overall rating
7,4
Good
Based on 17 reviews
Cleanliness
7,3
Comfort
7,6
Pickup/dropoff
7,3
Value for money
7,4
Pros
"Car was nice and clean"
(in 595 reviews)
"Staff was friendly and helpful."
(in 215 reviews)
"Nice car, good value, ."
(in 444 reviews)
Cons
"the customer service was terrible."
(in 242 reviews)
"Pickup took over an hour."
(in 57 reviews)
"We don't have credit cards."
(in 99 reviews)
Recent reviews
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Find reviews that mention:
customer service
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
great service
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8,4
Cons: they oversold rentals so they were short cars again
review from
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4,4
Over charged
Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.
review from
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10,0
Nice Car
Pros: They were very nice and helping people. I had a problem and they were willing to help any way they could.
Cons: There really isn't anything. Maybe offer pick up and drop off service.
review from
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2,0
Will never use budget again! Ruined my final day o
Pros: Nothing
Cons: Customer service modified my reservation to pick up an hour later without my request or knowledge and the price went up $25/day. I called back and another customer service rep "recovered" my old reservation then changed the drop off location by mistake and the woman at budget who was in a rush to get to lunch ran my card before showing me the contract which caused another issue. Since she ran my card it showed my reservation was now open and could not be modified. I spent over 2 hours on the phone with a very rude customer service rep, Oscar, while at Budget in Key Largo, being disconnected several times and when I asked to speak to a supervisor the representative said there wasn't any around. Then said he would put me on hold and kept me waiting 15 minutes until the phone coincidentally disconnected. The last phone call they claimed I would definitely not be charged the $300 one way fee because budget customer service is the one who screwed it up and changed it without my knowledge but I dropped the car off at the airport and they charged me $371 for a 1 day rental which I booked over a month ago for $33.66. I will never use Budget again. It ruined my final day of vacation and I will tell everyone I know not to rent from them.
review from
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9,6
Cons: Bad signage in Key Largo. It was difficult to find the drop off point!
review from
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10,0
Nice Car
Pros: They were very nice and helping people. I had a problem and they were willing to help any way they could.
Cons: There really isn't anything. Maybe offer pick up and drop off service.
review from
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9,6
Cons: Bad signage in Key Largo. It was difficult to find the drop off point!
review from
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4,4
Over charged
Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.
review from
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2,0
Will never use budget again! Ruined my final day o
Pros: Nothing
Cons: Customer service modified my reservation to pick up an hour later without my request or knowledge and the price went up $25/day. I called back and another customer service rep "recovered" my old reservation then changed the drop off location by mistake and the woman at budget who was in a rush to get to lunch ran my card before showing me the contract which caused another issue. Since she ran my card it showed my reservation was now open and could not be modified. I spent over 2 hours on the phone with a very rude customer service rep, Oscar, while at Budget in Key Largo, being disconnected several times and when I asked to speak to a supervisor the representative said there wasn't any around. Then said he would put me on hold and kept me waiting 15 minutes until the phone coincidentally disconnected. The last phone call they claimed I would definitely not be charged the $300 one way fee because budget customer service is the one who screwed it up and changed it without my knowledge but I dropped the car off at the airport and they charged me $371 for a 1 day rental which I booked over a month ago for $33.66. I will never use Budget again. It ruined my final day of vacation and I will tell everyone I know not to rent from them.
review from
Other suppliers in Key Largo scored
Where can I find Budget hire cars in Key Largo?
97300 Overseas Highway, Budget car hire
Address
97300 Overseas HighwayPhone
+1 305 852 4001FAQs about hiring a car from Budget in Key Largo
How many car hire locations does Budget have in Key Largo?
Budget has 1 car hire location in Key Largo. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Miami Airport (MIA)?
Yes
Does Budget offer shuttle or airport pick-up services from Miami Airport (MIA)?
Yes
