Book Budget car hires in Key Largo

Cons: Kayak allowed me to make a reservation at 9am and when I showed up at 9;30 the distributor had 0 cars to give me and said I’d have to wait until 1pm. The connection between Kayak and the distributor should definitely be tighter and NOT allow for reservations to be made when no cars are available. Luckily another customer returned a car 45 min later that I was able to take but that system is totally flawed.

Over charged

Cons: I was charged at the dropoff much more than was told at the pickup, claming the is an extra 100$ insurance fee due to upgrade of the car given.

Will never use budget again! Ruined my final day o

Pros: Nothing

Cons: Customer service modified my reservation to pick up an hour later without my request or knowledge and the price went up $25/day. I called back and another customer service rep "recovered" my old reservation then changed the drop off location by mistake and the woman at budget who was in a rush to get to lunch ran my card before showing me the contract which caused another issue. Since she ran my card it showed my reservation was now open and could not be modified. I spent over 2 hours on the phone with a very rude customer service rep, Oscar, while at Budget in Key Largo, being disconnected several times and when I asked to speak to a supervisor the representative said there wasn't any around. Then said he would put me on hold and kept me waiting 15 minutes until the phone coincidentally disconnected. The last phone call they claimed I would definitely not be charged the $300 one way fee because budget customer service is the one who screwed it up and changed it without my knowledge but I dropped the car off at the airport and they charged me $371 for a 1 day rental which I booked over a month ago for $33.66. I will never use Budget again. It ruined my final day of vacation and I will tell everyone I know not to rent from them.