Guest reviews
Overall rating
6,9
Good
Based on 11 reviews
Cleanliness
7,0
Comfort
6,9
Pick-up/Drop-off
7,4
Value for money
6,7
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
2
0
4
0
0
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4,4
Cons: The car we were given was an "upgrade" but it was a larger car that was very underpowered for climbing mountain passes which decreased the mpg. Also, the inside windows were so dirty with foot prints and splatters, it was difficult to see. we had to make a stop to clean it so we could continue our trip.
review from
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4,8
Rude clerk and overcharged
Cons: Clerk was very rude. Also charged 75% more than comfimed reservation. Took 3 days to get error corrected.
review from
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10,0
Insurance coverage?
Pros: Nice car.
Cons: I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?
review from
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4,8
Pros: Staff was courteous and friendly.
Cons: The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
review from
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9,2
Pros: The car was new. The employees friendly and helpful
Cons: the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.
review from
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4,4
Friendly but unhelpful customer service.
Pros: Friendly customer service, although unhelpful.
Cons: Unable to solve problems in store and handle simple issues.
review from