Landhaus Höpkens Ruh

Coffee machine provided., No staff at all anywhere around to answer any questions or make sure you got in. We were alone in the building, and they did not answer the phone number we were given.

There was no staff there at all, and NO ONE ANSWERED THE PHONE NUMBER WHEN I CALLED SEVERAL TIMES. We speak English, dont speak or read German, and stated that in our reservation. It was only by pure luck that someone from the attached restaurant who spoke English heard me pounding on the door while standing out in the cold shivering and told me to look for an email with a code number to get into the building. Then there was a separate code for the room lock which proved to be VERY difficult, like 12 tries before I could get it to open. The email directions were all in German, so we very hard for us to understand them, and its out in a park, so very difficult to even get to the email while traveling and no internet reception nearby. The room was very nice, the building is beautiful, but I was a nervous wreck thinking we wouldnt get in and wouldnt have anywhere to stay, and it was getting dark and cold. There is NO reception desk, no staff, and it is located in the middle of a park with no one around in the winter, and NO ONE ANSWERED THE PHONE NUMBER WHEN I CALLED MORE THAN ONCE. The guesthouse and setting were beautiful but apparently no one cares enough to have anyone there to run their business. Overall, Lovely and comfortable, once you manage to get in, but VERY INCOVENIENT entry system and NO ONE there to answer questions of any kind either in person or by phone.