Hotel Fontibón

The room was clean and comfortable. Some of the staff was friendly (the cleaning lady, the driver, one of the ladies behind the desk). The location was convenient.

The lady at the reception who received us was unprofessional and rude. We always give copies of our passports instead of the originals, but she asked for the originals. When I gave them, I asked if she was going to make a copy. She said no but then she was trying to scan them. I told her that that was unsafe as well and asked them back (because of the risk of ID-theft). She did comply but almost rolled her eyes at me! Then, she checked if we really wanted a double bed (like we had booked). We said yes. The bellboy was friendly at first, but he brought us to a room with 2 single beds. My wife and I are married for 2 years, so we obviously want to sleep in one bed. So we went back down to reception again and said that we might have gotten the wrong room by accident. She didn't apologize, but stared at us blankly and then said 'but the price is the same'. I answered that we prefer a double bed and then she gave a different key to the bellboy. Who then wasn't friendly anymore but gave us a weird look and muttered to himself in Spanish 'only one bed?!'. I understand that gay marriage is less wellknown in Colombia, but we've been travelling to more remote areas in the last 2 months and never encountered any problems. I'm not sure if they didn't understand we're together or if they did understand and are homophobic in this hotel. It was a very unpleasent experience for us. Then the next day, when we booked the free shuttle service, they wanted to charge us (while it was during the day when it was supposed to be free). I was quite fed up at that moment so I explained clearly that we booked this hotel because of the location and the shuttle service. In the end the manager agreed not to charge us.