Eberhards

There is a lot to like about this hotel. Firstly there's the location which is next to the Enz river and we had a room overlooking it. There is a humongous car park all around the hotel meaning that even though it was Saturday night when we arrived with a crowd of Christmas shoppers, there was ample parking. Then the room turned out to be comfortable and the bed gave us a good night's sleep after a long drive. The dinner was excellent, German food sensitively prepared with very good ingredients. We would rate the restaurant as the best thing in this hotel.

This is more difficult to answer because the cause of our disappointment was not the staff but the management decisions that had been made as to the running of the hotel. We arrived and found we couldn't check in until we saw that the woman who is the waitress also does check in. She asked in surprise if we really wanted a double room and that annoyed us, yes we are both men but it is 2019 so please get up to speed. We didn't appreciate the same incredulous response when we asked for the bill to be put on the room - yes we are together and we don't need the bill splitting! Then the meal (which was excellent) missed some parts because the service was so patchy. The next day we went to breakfast and again there was no one. It turned out that the woman who did the washing up also did the putting away of the dishes and also manned the breakfast buffet and also the check out desk. She smiled and tried to help but it wasn't her fault that the management expected her to do everything. The breakfast was the opposite of the dinner, forgettable, restricted in range and crawling with ants and fruit flies. There were flies in the milk... So here is a message to the hotel management - have enough staff, train them well, give your guests a better customer experience. Clean up the breakfast area as insects are really not a good thing to have first thing in the morning.

Breakfast excellent. Room modern and well.planned. View over river very relaxing. Staff very helpful and friendly.

Towels a little worn...need to be replaced. Room on the small side. English weak but staff tried.