Hotel Nicolay zur Post

As vegans, we ate there every breakfast, lunch and dinner of the three days we were there. And it was great, it is already very special for vegans to be able to just take everything from a buffet, or menu, so many choices, without a worry in the world. We liked the concept of the different restaurants, both fancy or casual/homey. So we at a lot, and with very few exceptions liked or loved everything we ordered. The chef is clearly very aware of modern vegan cuisine, not hippy/new-age/bean-salad/health-freakish but just accessible, hearty, tasty gourmet food, that happens to be vegan. Amazing location: very beautiful area, peaceful, perfect for a relaxing escape. The fairly recent, clean sauna complex is a perfect addition for a relaxation holiday. Most of the staff were very friendly and helpful.

We had to get used to the 1980s style of the building and decor, it is sometimes a fine (and subjective) line between "rustique" and "daggy". Sure, some of it is charming, like the old clocks in the restaurant, but the rooms really do need an update to get the level of comfort that you expect in 2018 for this price. To name just two small examples, the bathroom was really outdated and had a little bit of mould because of this (not because of a lack of cleanliness though), the daggy curtains let through all the street light so the room wasn't very dark at night. The hotel was understaffed. The reception people had to work in the kitchen during lunch and dinner, so reception was left empty and they were very hard to reach. Sometimes we had to wait ridiculously long at the restaurant just to ask for a glass of water or something (like an hour) and this was particularly hard because we were with a toddler that gets bored and impatient (though the restaurants are supposed to be child-friendly, apart from the food service matters as well in this regard). As mentioned before, most of the staff were very nice, but there was unfortunately one exception. One of the staff members made us feel like she really disliked us and didn't want to deal with us. Was it because we didn't speak German and she struggled in English? Or because we were impatient at the restaurant a few times - because of our toddler and she was under stress? She did appear to be nicer to other guests and this really gave us an unwelcome feeling sometimes.

The staff were nice and friendly.

Wifi didn’t work. For the price we paid we could have stayed at a nicer hotel.