Flottwell Berlin Hotel & Residenz am Park

Everything. In particular the staff and the room facilities.

Haven't used all the facilities, but I found my room equipped perfectly adequately. I especially appreciated the kitchenette, blackout curtains, the work desk and good Wi-Fi. The staff is professional and polite, the room service is unobtrusive (in fact, I haven’t met the cleaning personnel at all — I would return to the room after going about my business and find it cleaned up, as if by magic). The hotel is located in a comfortable residential area, near the park and U-Bahn station.

A word of caution for future guests: since the kitchenette is tiny, it’s very easy to break something if not extra careful (the French press, for instance). Some kitchenware items were a bit worn out (a loose handle on the frying pan). A few cloths for dish washing wouldn't hurt. The pillows were too soft for my liking.

Tha staff members were very kind. What I appreciated most of all was the originality of serving breakfast and practical information given to the guests in a really interesting way (map of the city, etc.).

What made our first night a nightmare was the feather duvets. My partner is allergic and could not sleep at all. We do not really expect hotels to use these any more... However, it was not such a big issue and we asked the staff to replace those for regular ones.